Systems and Database Analyst

Goodwill Industries International, Inc.; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Job summary

Goodwill of Central and Northern Arizona (GCNA) is seeking an entry-level analyst to support reporting, process improvement, and analytical work across Microsoft, Google, and third-party systems. You will partner with school-based and engineering teams to translate business needs into actionable tasks, reporting, and practical solutions.

The role emphasizes data quality, dashboards, and ad hoc analysis to inform operational decisions.

Qualifications

• Bachelor's degree preferred in analytics, business, information systems, or related field or equivalent work experience.
• 0-2 years of progressive experience in analytics, reporting, business operations, or related role.
• Strong verbal and written communication with technical and non-technical stakeholders.
• Experience or familiarity with Power BI, Google Sheets, Excel, or similar tools.
• Foundational understanding of data modeling concepts and data structures for reporting.

Responsibilities

• Gather business needs and translate into clear, actionable reports and dashboards.
• Develops and maintains reports, dashboards, and recurring analyses to support decisions.
• Ensure data quality, completeness, and consistency across systems.
• Collaborate with school-based and engineering teams to understand workflows and reporting needs.
• Assist with data modeling activities and testing of system changes.
• Document processes and reporting definitions to improve clarity and continuity.

Skills

Communication skills

Analytical thinking

Requirements gathering

Stakeholder collaboration

English proficiency

Education

Bachelor's degree preferred

Tools

Power BI

Google Sheets

Excel

Synergy

Synergy Analytics

Job description

Position Description

4837 E McDowell Rd Phoenix Arizona, 85008.

Position Description: Supports mission operations by analyzing business processes, building reports, improving data quality, and helping teams use systems and data more effectively across Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. This is an entry-level analyst role designed to support reporting, process improvement, and analytical work across Microsoft, Google, and third-party systems. The role partners with school-based and engineering-focused teams to turn business needs into clear, step-by-step tasks, useful reporting, and practical solutions.

Essential Duties and Responsibilities

• Supports mission teams by gathering business needs and helping translate them into clear, actionable steps, reports, dashboards, and process improvements.
• Develops and maintains working expertise in organizational systems and databases, supporting day-to-day administration, configuration, data integrity, reporting, analytics, and continuous improvement.
• Creates, updates, and maintains reports, dashboards, trackers, and recurring analyses to support operational decision-making.
• Partners with school-based staff and engineering-focused teams to understand workflows, identify pain points, and support reporting and operational needs.
• Breaks down complex business or data problems into organized, step-by-step tasks that can be understood and acted on by different teams.
• Communicates clearly with technical and non-technical stakeholders to explain issues, requirements, reporting logic, and proposed solutions.
• Reviews data for completeness, consistency, and accuracy and helps identify and resolve data quality issues.
• Assists with data modeling activities that improve reporting structure, usability, and long-term scalability.
• Supports ad hoc analysis and recurring reporting for school operations, compliance, leadership, and mission teams.
• Documents processes, business rules, report definitions, and system workflows to improve clarity and continuity.
• Assists with testing system changes, validating report outputs, and confirming that changes meet business requirements.
• Help identify trends, gaps, and opportunities in operational data and shares findings in a clear and practical way.
• Supports process improvement efforts by organizing information, clarifying next steps, and helping teams move work forward.
• Maintains flexibility to support a broad range of analyst responsibilities beyond any one system or platform.
• Demonstrates continuous effort to improve operations, streamline work processes, and provide high-quality internal customer service.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills)

• Bachelor's degree preferred in analytics, business, information systems, education technology, computer/information science, or a related field, or equivalent work experience
• 0-2 years of progressive experience in analytics, reporting, business operations, systems support, or a related role
• Strong verbal and written communication skills with the ability to work effectively with technical and non-technical stakeholders
• Strong analytical thinking and problem-solving skills with the ability to break complex issues into clear, step-by-step tasks
• Experience or familiarity with Power BI, Google Sheets, Excel, or similar reporting and analysis tools
• Foundational understanding of data modeling concepts and how data structures support reporting and analytics
• Ability to learn new systems quickly and build functional knowledge in platforms such as Synergy and Synergy Analytics
• Strong attention to detail and commitment to data accuracy, follow-through and follow-up
• Ability to gather requirements, document processes, and support process improvement efforts
• Ability to manage multiple and competing priorities in a fast-paced environment
• Ability to speak and read English proficiently
• Ability to pass a background check, drug screen, and obtain an IVP fingerprint clearance card.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Total Rewards Package

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• Sick and Vacation
• Paid Holidays

These are just a few highlights of our key benefit offerings! Become a valued member of an organization where good work meets community impact.

Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families.

Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other.

With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Equal Opportunity Employer

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

Contact for Accommodation

Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.