Lead Donation Attendant, Retail Donation Center

Goodwill Industries International, Inc.; Phoenix (AZ); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical Plans

HRA

Dental Plans

Vision Plan

401K

Life Insurance

EAP

Paid Time Off

Sick and Vacation

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona in Phoenix, AZ is seeking an Operations Associate to support daily store operations. Starting pay is $15.67 per hour. The role focuses on training, onboarding, and maintaining brand standards across locations.

The position emphasizes teamwork, customer service, and adherence to company processes, with opportunities for growth within a values-driven nonprofit network.

Qualifications

• High School education or equivalent work experience.
• 6 months customer service experience.
• Strong communication skills, both written and verbal.
• Ability to be trained and take direction.
• Must be at least 18 years of age or older.
• Ability to speak and read English proficiently.
• Valid Arizona drivers' license and clean MVR.
• Ability to pass a background check and drug screen.

Responsibilities

• Make routine day-to-day operational decisions and adjust priorities.
• Train and onboard Team Members; ensure consistent service.
• Travel between locations to support operations and training.
• Support onboarding and training with resources and guidance.
• Ensure locations are clean, safe, and reflect brand standards.
• Document and report to support management decisions.

Skills

Customer service

Communication

Education

High School or equivalent

Job description

Location: 3912 E Camelback Rd Phoenix Arizona, 85018.

Starting Pay: $15.67 Hourly.

Essential Duties and Responsibilities

• Makes routine day-to-day operational decisions within the assigned area of responsibility, adjusts priorities as needed to support business goals and operational effectiveness, and communicates significant issues, trends, and recommended follow-up to managers.
• Helps ensure Team Members are equipped to provide excellent service and a consistent, positive experience across all assigned operations.
• Travels between locations as needed to support business needs, provide training and onboarding support, maintain internal partnerships, and ensure consistent execution of operational programs and procedures.
• Supports effective onboarding and training of Team Members by ensuring they receive the appropriate resources, guidance, mentorship, and hands-on support needed to perform their duties in accordance with company standards and procedures.
• Supports day-to-day RDC operations, including Team Member and donor needs, site coverage, premises maintenance, product management, loss prevention, and adherence to overall operational standards.
• Ensures assigned locations are clean, well-kept, safe, secure, and reflective of company and brand standards.
• Identifies opportunities for process improvement and cost savings by evaluating current procedures, sharing best practices, supporting implementation of improvements, and helping Team Members effectively utilize tools, systems, and automation.
• Supports the de-escalation and resolution of customer situations by providing guidance, and appropriate follow-up, involving upper management when necessary.
• Collaborates with Transportation and other internal departments, including Retail, Home Pickup, Finance, HR, and Learning & Development, to support training, communication, reporting, and overall department goals.
• Supports Team Member development through ongoing training, onboarding, knowledge reinforcement, performance feedback, and identification of additional development opportunities.
• Provides accurate documentation and reporting to support management decisions when needed.
• This role does not perform formal performance management or make independent employment decisions.
• Plays an active role in company culture initiatives and change management by communicating changes effectively, reinforcing expectations, supporting Team Members through transitions, and helping ensure consistent adoption of new processes and procedures.
• Maintains regular and consistent in-person attendance to provide hands-on operational, training, and onboarding support across assigned locations.
• Models and reinforces Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
• Supports donation accuracy by entering donation counts daily, completing routine audits, identifying discrepancies, and providing accurate reporting to support operational accountability and manager follow-up when needed.
• Performs other related duties as assigned.

Minimum Qualifications (Education, Experience, Skills)

• High School education or equivalent work experience
• 6 months customer service experience
• Strong communication skills, both written and verbal
• Ability to be trained and take direction
• Must be at least 18 years of age or older
• Ability to speak and read English proficiently
• Valid Arizona drivers' license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position

Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Total Rewards Package

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• Sick and Vacation
• Paid Holidays

These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact.

Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities.

Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families.

Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation.

Everything we accomplish as a team is centered around these core values.

Together, we create an inclusive and welcoming environment for each other.

With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.