Systems Administrator I/II/III

County of San Luis Obispo; San Luis Obispo (CA); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Generous pension

Hybrid work environment

Job summary

County of San Luis Obispo Information Technology Department seeks an IT Systems Administrator I/II/III to join a skilled team supporting county-wide systems and services. The role covers planning, installation, maintenance, upgrades and overall system support for hardware and software components.

The ideal candidate will manage security, backups, scripting, and documentation while collaborating with departments to ensure high availability and minimal interruptions.

Qualifications

• Combination of education, training, and experience to meet role knowledge and abilities.
• Experience installing and maintaining hardware and software systems for enterprise IT environments.
• Familiarity with cybersecurity concepts related to user access and data flow.

Responsibilities

• Configure, operate, and maintain programs, databases and systems.
• Troubleshoot and resolve software and system issues to minimize downtime.
• Provide technical support to county staff and customers during deployment and operations.
• Document systems and processes per established standards.
• Assist with security, backups, and disaster recovery planning and testing.

Skills

Team collaboration

Analytical thinking

Problem solving

Communication skills

Self-motivation

Attention to detail

Prioritization

Adaptability

Professional demeanor

Customer service

Education

Associate degree/60 sem. units

Bachelor’s degree in CS or related field

Tools

Microsoft 365 Online

SharePoint Online

Windows Server

Microsoft Azure

Active Directory

PowerShell

SQL Server

SCCM/SCOM/Intune

Cisco UCS & Firepower

VMware ESXi/vSphere

Red Hat / Ubuntu

Splunk

Veeam Backup

Job description

San Luis Obispo County Information Technology Department (ITD) offers an exciting, fast-paced environment where exceptional performance is encouraged and rewarded. ITD consists of 84 staff within four (4) operational Divisions: Administration; Applications; Customer Service / Delivery; and Infrastructure. ITD resources are operated and maintained in a manner that supports high availability of services while minimizing risk of business interruption. ITD's focus is on developing a sustainable customer focused technology environment that enhances and improves the quality of technology services used by County departments for the benefit of all San Luis Obispo County residents, businesses, and visitors. This career opportunity provides candidates the exposure of working with all county departments; essentially 23 different industries. The County supports a work-life balance and hybrid work environment, provides a generous pension, and provides an outstanding community-oriented environment.

About the Opportunity

The Systems Administrator I/II/III performs a variety of technical duties by providing technical support including the planning, installation, coordination, maintenance, upgrades and overall support for computer systems and their individual hardware and software components; administers, evaluates and modifies systems to assure proper security and operation; plans, coordinates and implements system software program release changes for systems and servers; resolves technology problems and provides for system enhancements; provides technical support and assistance to customers; and does other related work as required.

Typical Tasks and Representative Duties

• Configures, operates and maintains programs, databases and systems.
• Troubleshoots problems with programs, databases and system software to successful resolution.
• Maintains end user software accounts.
• Performs program, data and system backups and restoration activities.
• Researches and resolves problems and makes technical recommendations.
• Prepares customer, operations and systems documentation according to pre-established standards.
• Provides assistance to customers during and after the conversion, implementation, or installation of new hardware, software and applications.
• Communicates with County staff, vendors, customers and outside agencies to exchange information, coordinate activities and resolve issues or concerns.
• Maintains current knowledge and communicates with external vendors

Ideal Candidate Overview

The ideal candidate will join an existing team of highly experienced enterprise system administrators. The ideal candidate will possess the following:

Interpersonal competencies – the ideal candidate will be able to demonstrate the following interpersonal skills:

• Have a positive attitude with a "get it done correctly" the first-time mind set
• Have a high degree of self-motivation
• Have a passion for keeping technologies current and a willingness to learn new technologies
• Be able to implement a careful and meticulous approach to configuring complex IT systems
• Have strong analytic, problem-solving, and troubleshooting skills to avoid service interruption
• Be able to plan and execute work independently and as a team member
• Be able to prioritize and manage several tasks daily
• Be able to collaborate with others to solve problems, design solutions and implement changes
• Have strong verbal and written communication skills
• Interact in difficult situations with a professional, thoughtful, and open demeanor

Systems Administration Experience – the ideal candidate will have knowledge of and experience with administering and supporting the following technologies:

• Microsoft Office 365 online services including Exchange Online, Teams, and OneDrive
• Microsoft SharePoint Online websites and Power Platform services
• Microsoft Server operating system configuration and optimization
• Microsoft Azure Cloud Computing servers and services
• Microsoft Active Directory and Single Sign-on authentication services
• Microsoft PowerShell and other scripting languages
• Microsoft SQL database administration, optimization, and reporting
• Microsoft SCCM, SCOM, and Intune administration and utilization
• Cisco Unified Computing System hardware support and optimization
• Cisco Firewall log analytics
• VMWare ESXi Hypervisor, vSphere, NSX, and Distributed Firewall
• Pure Storage SSD appliance hardware and software
• Veeam Enterprise Backup and Replication software administration
• Veeam Backup for Microsoft 365
• Red Hat and Ubuntu operating system configuration and administration
• Generic server and storage hardware support and optimization
• Splunk log querying, reporting, and analytics
• Ability to work with systems and components across OSI Layer 1 through 7
• Knowledge of cybersecurity principles and practices especially related to user access, east/west data flow, and resource authentication

Technical Certifications (optional) – one or more of the following certifications, or similar, are a plus (please include technical certifications in your application):

• Microsoft 365 Certified Administrator Expert
• Microsoft 365 Certified Collaboration Communications Systems Engineer Associate
• Microsoft 365 Certified Teams Administrator Associate
• Microsoft 365 Certified Azure Administrator Associate or Security Engineer Associate
• VMware Data Center Virtualization certification
• VMware Network Virtualization certification
• VMware End-User Computing certification
• VMware Cloud Management and Automation certification
• Configuring Cisco Unified Computing System course certificate
• Cisco CCST IT Support certification
• VMCE Veeam Certified Engineer
• VMCA Veeam Certified Architect
• Pure Storage Data Storage Associate
• Pure Storage Flash Array Storage Professional
• Pure Storage Data Protection Professional
• Splunk Core Certified Power User

Minimum Qualifications

A combination of education, training, and experience resulting in the required knowledge, skills, and abilities. An example of qualifying education and experience includes:

Systems Administrator I: Either A: An associate's degree or60 semester units or 90 quarter units from an accredited college or university, or a certificate of completion from a job-related, accredited vocational institution.

Systems Administrator II: Either A: Graduation from an accredited four-year college or university with a bachelor’s degree in computer science or a related field. OR B: An associates degree or60 semester units or 90 quarter units from an accredited college or university, or a certificate of completion from a job-related, accredited vocational institution. In addition, two years of experience installing and maintaining hardware and software systems.

Systems Administrator III: Either A: Graduation from an accredited four-year college or university with a bachelor’s degree in computer science or a related field. In addition, two years of experience installing and maintaining hardware and software systems. OR B: An associate’s degree or 60 semester units or 90 quarter units from an accredited college or university, or a certificate of completion from a job-related, accredited vocational institution. In addition, four years of experience installing and maintaining hardware and software systems.

Licenses and Certificates

Certain positions within this classification may require driving. When driving is an essential function of the position, a valid CALIFORNIA driver license will be required at the time of appointment and must be maintained throughout employment.

Other Conditions of Employment

Employees must be willing and able to respond to after-normal workday or irregular and on-call emergency requests on nights, weekends and holidays.

The selected candidate will be required to successfully pass a thorough background investigation.

For further information regarding the County of San Luis Obispo, visit our website at www.slocounty.ca.gov.