KEY RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS
- Provide day-to-day technical support for employees across multiple locations
- Install, configure, troubleshoot, and maintain desktops, laptops, printers, scanners, mobile devices, Microsoft 365 applications, & other end-user technologies
- Create, modify, & manage user accounts, permissions, email services, Teams, and file-sharing platforms in accordance with company policies
- Assist with the administration & maintenance of Windows servers, Active Directory, backups, business applications, & routine system updates
- Troubleshoot & support network infrastructure, including Wi‑Fi, VPN connectivity, switches, wireless access points, racks, & structured cabling
- Perform software installations, patch management, hardware upgrades, & preventative maintenance activities
- Support cybersecurity initiatives like endpoint protection, multi‑factor authentication, & security best practices
- Assist with technology projects, equipment deployments, & infrastructure improvements
- Take ownership of issue resolution, escalating complex problems when necessary
POSITION REQUIRMENTS:
- 3+ years of System Administration, Infrastructure, or IT Support experience
- Working knowledge of Windows Server, Windows workstations, Active Directory, & Microsoft 365
- Working knowledge of TCP/IP, DHCP, DNS, Wi‑Fi, switches, VPNs, & wireless networking
- Experience troubleshooting software, network connectivity, & hardware such as computers, printers & phones
- Ability to lift & install IT equipment & work with network cabling when needed
- Understanding of backup, disaster recovery, & cybersecurity best practices
- Work independently with strong troubleshooting, problem-solving & multi‑tasking skills
- Valid driver's license & ability to drive between company facilities
PREFERRED KNOWLEDGE/SKILLS:
- Microsoft infrastructure technologies, including Entra ID (Azure AD), VMware, and Hyper‑V virtualization
- Cisco or Fortinet networking/firewalls, VLAN configuration and managed switches
- Backup, disaster recovery, endpoint security & cybersecurity systems/solutions
- Manufacturing, warehouse, or industrial IT environments
WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS:
- Regular Business Hours, Monday-Friday
- In office with moderate noise levels & prolonged computer use. Occasional presence in non‑climate‑controlled, high‑noise production & warehouse areas where appropriate PPE must be worn
- Hands‑on position requiring system administration & physical IT support for Franklin Park & Aurora locations
- Compensation: $75,000 - $85,000
This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and may be revised at any time by the Company.