Client Associate (Investment Services)

SWBC; United States; On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation package

Work/Life balance

Employee engagement activities

Job summary

SWBC seeks a capable individual to support Financial Advisors by building the business, uncovering opportunities, and servicing existing clients, enhancing production.

You will collaborate with leading advisors and institutions, handling appointment scheduling, client communications, and marketing initiatives while maintaining confidentiality and data accuracy.

Qualifications

• 2+ years in investment-based sales support or client service.
• Working knowledge of investments, insurance, financial products and planning tools.
• Excellent communication and telephone etiquette skills.
• Strong analytical and problem-solving skills.
• Ability to focus on details, accuracy and confidentiality.
• Proficient with Word, Excel, Access and PowerPoint; experience with finance/investment systems.
• Excellent interpersonal and organizational skills.
• Able to work in a fast-paced professional environment with heavy phone-based interaction.
• Able to travel locally.

Responsibilities

• Contacts referrals by phone for appointments and confirms schedules for advisors.
• Contact existing client base by phone for appointments and confirms schedules for advisors.
• Provide telephone customer service to brokerage and investment clients with accurate information.
• Assist the Financial Advisor with trades and client consultations.
• Organize marketing campaigns and client presentations.
• Prepare reports using Excel and Word.

Skills

Customer service

Phone etiquette

Communication

Analytical thinking

Interpersonal skills

Organizational skills

Investments knowledge

Insurance products knowledge

Financial planning tools

Education

Associate's in Business/Finance/Marketing

Bachelor's degree preferred

Tools

Series 7/63/65 licenses (preferred)

Microsoft Office suite

Finance/investment systems

Job description

SWBC is seeking a talented individual to provide assistance to the Financial Advisor to build the business, uncover new opportunities, and service existing client base and enhance production. Why you'll love this role: You will have the opportunity to work with leading financial advisors and institutions. Your achievements in this role will directly impact the success of the division.

Essential Duties

• Contacts referrals by phone for appointments and confirms and schedules appointments for advisors.
• Contacts existing client base by phone for appointments and confirms and schedules appointments for advisors.
• Travels to branches or other required locations when needed to cover appointments, seminars, and client event.
• Provides telephone customer service to brokerage and investment clients by providing accurate information regarding their investment; answers questions regarding existing accounts; and handles administrative requests such as account changes.
• Assists the Financial Advisor with accepting trades and providing consultation and recommendations to existing clients and potential clients.
• Maintains account documents, forms, and reports and submits business to operation.
• Organizes and directs marketing campaigns including direct, email and advertising campaigns and prepares client presentations.
• Coordinates all aspects of client appreciation and prospecting events in order to increase exposure and earn more business; and conducts active follow-up after events to uncover opportunities.
• Gathers sales and productivity information for Financial Advisor and produces reports as directed by department management for activities within the investment program and/or advisors.
• Performs other duties as required.
• Provide monthly reports utilizing Excel and Word.

Qualifications

• Associate's in Business, Finance, Marketing, or related field or equivalent experience.
• Bachelor's Degree is preferred.
• Current Texas driver's license and excellent driving record.
• Series 7, 63, and 65, Group I insurance license preferred.
• Minimum of two (2) years experience in investment-based sales support, client relationship/service, or related experience.
• Working knowledge of investments, insurance, financial products, financial planning, and use of financial planning tools.
• Excellent communication (verbal and written) and telephone etiquette skills.
• Strong analytical/problem solving skills.
• Strong ability to focus on details, demonstrate accuracy, and maintain a high level of confidentiality.
• Proficient in standard Office software such as Word, Excel, Access, and PowerPoint; and ability to work with a variety of finance/investment systems.
• Excellent interpersonal and organizational skills.
• Able to work in a fast-paced professional environment with heavy phone-based customer interaction.
• Able to work in a team and support multiple Advisors in multiple locations.
• Able to sit for long periods of time assisting customers on the phone and while executing, updating, and validating computer applications and data.
• Able to stoop, kneel, and lift 10-20 lbs. of files or other documents.
• Able to travel locally.

Benefits

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program *Based upon employee eligibility

Additional Information

SWBC is a Substance-Free Workplace and requires pre-employment drug testing. Please note, SWBC does not hire tobacco users as allowed by law.

About SWBC

SWBC is a diversified financial services company providing insurance, mortgage, and investment services to financial institutions, businesses, and individuals. Headquartered in San Antonio, Texas, SWBC employs 2,400 people nationwide. At SWBC, you are not just an employee number, but a vital team member; each employee stands out and has the ability to make a direct impact at SWBC. We’re looking for the brightest and most creative to help introduce new solutions to new problems identified in the market and improve how our existing solutions can better help our users. SWBC is a big proponent of nurturing the entrepreneurial spirit through mentorship, continuing education, internal career growth opportunities and having a platform to make meaningful changes come to life.

To learn more about SWBC, visit our website at www.SWBC.com.