Systems Administrator

ATR - ARENA TECHNICAL RESOURCES; Springfield (VA); On-site; USD 95,000 - 100,000; Full time

Job summary

A systems administrator role in Springfield, VA, supporting NGA Front Office and NGOC end-user devices. You will perform IMACD requests, device deployment, and problem resolution while coordinating with senior leadership and engineering teams.

The position requires an active TS/SCI clearance with CI Poly, ITIL foundations, and 3–5 years of VIP support experience. Strong documentation, communication, and flexible scheduling are essential.

Qualifications

• Experience with end-user hardware and desktop software support.
• Familiarity with VDI, Citrix, SCCM/MECM, and patch management.
• Proven ability to document work and train users.

Responsibilities

• Serve as Front Office and NOC liaison for IT issues.
• Deploy and sustain end-user devices and accessories.
• Resolve incidents from cradle to grave with Tier 3 escalation as needed.
• Install software via scripted packages and manage inventories.
• Create SOPs and train new employees; document work thoroughly.
• Provide support for VIPs and coordinate with leadership.

Skills

VDI Technology

Windows 11

Windows 10

Citrix

SMS

SCCM/MECM

Patch Management

End User Hardware

Communication skills

Documentation

Team player

VIP support

Education

BA/BS (or equivalent experience)

A+ Certification

N+ Certification

Security+ or DoW 8570.01M

ITIL v4 Foundations

3-5 years of experience

Tools

ServiceNow

Job description

Job Title: Systems Administrator

Job Location: Springfield, VA

Compensation: $95,000 - $100,000

Eligibility/Clearance: Candidate must possess an active TS/SCI clearance with the ability to obtain a CI Polygraph

Job Description:

HOW A SYSTEMS ADMINISTRATOR (Director Support Technician) WILL MAKE AN

IMPACT

The UDS Director Support Technician reports to the Tailored Desktop Support Team Lead and provides dedicated Deskside IT Service support to the NGA Front Office and National GEOINT Operations Center (NGOC) End User Devices. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets, laptops and mobile phones, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories.

The individual will fulfill installation, move, add, change, and disposal (IMACD) service requests, and support the completion of special projects.

Primary Responsibilities:

• Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.


• Facilitate meetings and engage regularly with customers and members of senior leadership to:
  
  
  
  • Address IT related questions or concerns
  
  
  • Coordinate and plan emerging customer requirements
  
  
  • Provide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems used by the Front Office and NGOC staff
  
  
  
  


• Deploy and sustain end-user devices and associated accessories


• Manage hardware in all stages including unpacking and setup of end-user devices


• Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract


• Install application software on end user device workstations via scripted install packages


• Inventory management of UDS deployed software and end user devices


• Provide user education and training in basic hardware and software functions


• Create and maintain documentation and SOPs to train new employees


• Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands


• Identify and execute process improvements and other enhancements that improve operational efficiency.


• Collocated seating with the Front Office staff, providing quick and immediate access for Tier 1 and Tier 2 support.


• Train end-users in the proper use of hardware and software. May training large groups of end users.


• May require after-hours support or weekend support for mission, program and special project support

WHAT YOU'LL NEED TO SUCCEED:

• Knowledge in one or more of the following areas:


• Thin Client using Virtual Desktop Infrastructure (VDI) Technology


• Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM|MECM


• Patch Management (Windows)


• End User Hardware


• Workstations (Thin Client, Thick Clients, Secure Tablets) Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone, Removable Media Print, Fax and Scan Support Services


• Mobile Phone | Secure Tablets


• Desktop VTC (DTVC)


• Desktop Image Management


• Home Directory and Profile Support Services


• E-mail Support Services


• Software Support Services


• Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM|MECM


• Excellent troubleshooting capabilities


• Strong time management skills and ability to work flexible schedules to meet job requirements


• Strong communication skills


• Strong work ethic and attention to detail


• Strong writing skills (consistently document work completed)


• Strong time management skills and ability to work flexible schedules to meet job requirements


• Ability to work independently on projects and/or tasks


• Ability to move and lift computers, printers, monitors, and other hardware


• Team player and willing to share knowledge and learn from others to ensure team's success


• Enthusiasm and ability to adapt to new and changing technologies

Basic Qualifications:

• TS/SCI Clearance w/ ability to obtain CI Poly

Education & Experience:

• BA/BS (or equivalent experience)


• A+ Certification, N+ Certification, Security + or other DoW 8570.01M certification


• ITIL v4 Foundations


• 3-5 years of experience


• 3+ years of supporting VIPs

ATR is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability