Systems Administrator

University of Utah; Salt Lake City (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

University of Utah is seeking a Software Solutions Specialist to support our Software Solutions team. The role involves Salesforce administration and AWS ETL solutions in a collaborative technical environment.

The ideal candidate will have experience in Salesforce, technical documentation, and will assist in managing user support along with troubleshooting. A Bachelor’s degree and Salesforce certification are required for this full-time position in Salt Lake City, Utah.

Qualifications

• 2+ years of experience in Salesforce or related areas.
• Ability to adapt to evolving technologies and work environments.
• Experience in a collaborative technical team.

Responsibilities

• Configure and maintain Salesforce environments and data integrity.
• Support AWS-based ETL pipelines and data synchronization.
• Create technical documentation and assist in implementing solutions.

Skills

Salesforce administration

ETL tooling and scripting

Technical diagramming/documentation

Marketing and communication automation

Education

Bachelor’s degree in a related area

Salesforce Administrator certification

Tools

SQL

SOQL

AWS services (Lambda, S3)

Job description

Job Summary

We are seeking a skilled and versatile Software Solutions Specialist to join our Software Solutions team. This cross‑functional technical role is responsible for supporting, implementing, and maintaining the software systems that power our institution, with a primary focus on Salesforce and integrated AWS/ETL data solutions.

The ideal candidate is adaptable, technically curious, and comfortable working across a variety of platforms and technologies. This role requires someone who can wear multiple hats, contribute across systems, troubleshoot technical issues, and continuously learn new technologies and processes as institutional needs evolve.

This is primarily a Salesforce administrative role, with development and scripting support (not a senior/full‑time developer role). The successful candidate will interact with end users at times, but is not a primary stakeholder‑facing position. The role requires taking directions, collaborating closely with the Team Lead and Lead Developer, and contributing within an established technical team structure.

We are looking for someone with experience in the following areas:

• Salesforce administration
• Marketing and communication automation
• ETL tooling and scripting
• Technical diagramming/documentation (highly preferred)

Additional Requirements

• This position is not eligible for visa sponsorship now or in the future.
• This role requires residency within the state of Utah.

Responsibilities

Salesforce

• Configure and maintain Salesforce environments, including user management, security settings, automation, and data integrity.
• Create and manage custom objects, fields, record types, validation rules, page layouts, and workflows.
• Have familiarity with Apex, Lightning Web Components (LWC), Salesforce APIs, or integration development.
• Support reporting and dashboards (Tableau, Power BI, etc.).

Data Integration & ETL Support

• Support and maintain AWS‑based ETL pipelines and integrations between Salesforce and other institutional systems.
• Assist with data architecture, transformation, and synchronization across platforms.
• Write and troubleshoot SQL and SOQL queries.
• Experience with AWS services such as Lambda, S3, or related ETL/data pipeline technologies.

Collaboration, Documentation & Technical Support

• Gather technical requirements and assist in implementing solutions under the direction of senior technical staff.
• Create and maintain technical documentation and system diagrams, including ERDs, UML diagrams, process flows, and integration mappings.
• Collaborate closely with the Team Lead and Lead Developer on technical initiatives and project execution.
• Provide internal user support, troubleshooting, and knowledge sharing.

Email Marketing/Automation

• Segment data for email communications using suppression lists and defined criteria to reach target audiences.
• Utilize marketing automation tools to achieve desired outcomes through dynamic solutions.
• Apply basic UI/UX skills to assist with creating email templates for users when needed.

Disclaimers

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Physical Requirements

• Work environment: Office; nearly continuously.
• Physical requirements: Nearly continuously sitting, hearing, listening, talking; often repetitive hand motion (typing), walking; seldom bending, reaching overhead.

Minimum Qualifications

• Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) with at least 2 years of experience in the field or related area.
• Salesforce Administrator certification required.
• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Demonstrated ability to learn new technologies and adapt to evolving technical environments.
• Demonstrated ability to work effectively within a collaborative technical team environment and follow established technical direction, standards, and guidance from team leadership.
• Ability to work effectively in an environment where business priorities, project scope, and technical requirements shift rapidly based on institutional and leadership direction.

Equal Opportunity Statement

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number, can be located at the University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu.