NetSuite Systems Administrator

firstPRO US; Reading (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

firstPRO US is seeking a Systems Administrator to own and optimize our internal IT infrastructure. You will actively manage NetSuite, Celigo, Shopify, and our warehouse integrations while enhancing data security and process automation.

This hands-on role collaborates with Operations and Accounting, reporting to the technology lead. Responsibilities include maintaining system uptime, building scalable architectures, and enforcing IT controls with diligent documentation.

Qualifications

• 5-7 years experience in an IT systems role, with experience in an e-commerce environment.
• Strong knowledge of ERP systems especially NetSuite, with hands-on experience in integrations (Celigo), Shopify, third-party warehouse systems.
• Familiarity with data pipelines, automations, and process mapping.
• Understanding of system security architecture, including SSO and MFA.
• Ability to proactively identify inefficiencies and implement durable, scalable solutions.
• Strong documentation habits and communication skills.
• Comfortable managing multiple initiatives with limited oversight.
• Be in office 3x per week in North Reading, MA.

Responsibilities

• You’ll serve as the backbone of our internal technology infrastructure in a hands-on, collaborative role.
• Manage and maintain internal systems ecosystem including NetSuite, Celigo, Shopify, WMS, SPS Commerce, ensuring security and efficiency.
• Design, build, and optimize scalable system architectures for cross-departmental growth.
• Ensure uptime and performance of business-critical applications and SaaS platforms through monitoring and vendor management.
• Lead security initiatives around access, permissions, and data governance.
• Document processes to enable repeatability and audits.
• Act as a technical driver for NetSuite with operations and accounting teams.
• Maintain, troubleshoot, and optimize API integrations and connectors.
• Own system configuration, user setup, testing, and documentation across ERP platforms.
• Define and enforce IT controls, backup protocols, and cyber hygiene.
• Maintain patching schedules and cloud asset protection.
• Define best practices for data security, access control, and governance.

Skills

5-7 years experience in IT systems

Documentation & communication

Process mapping & automation

Problem solving & scalability

Multi-project oversight

Security awareness (SSO/MFA)

Tools

NetSuite

Celigo

Shopify

SPS Commerce (EDI)

Job description

Systems Administrator

5-7 years experience in an IT systems role, with experience in an e-commerce environment

Strong working knowledge of ERP systems especially NetSuite, with hands-on experience in integrations (Celigo), Shopify, third-party warehouse systems, and various other related systems common in an e-commerce environment

Familiarity with data pipelines, automations, and process mapping

Understanding of system security architecture, including SSO and MFA and a general understanding of best practice controls in the systems space

Ability to proactively identify inefficiencies and implement durable, scalable solutions

Strong documentation habits and communication skills

Comfortable managing multiple initiatives with limited oversight

Be in office 3x per week in North Reading, MA

What You’ll Do:

You’ll serve as the backbone of our internal technology infrastructure. This is a hands-on, highly collaborative role that combines systems architecture, business process optimization, and data security. You’ll report into the technology lead while working closely with Operations and Accounting to ensure our systems run seamlessly and securely.

How You’ll Do It:

• IT Systems Management Manage and maintain internal systems ecosystem, including NetSuite, Celigo, Shopify, our third-party warehouse system, SPS Commerce (EDI), and other smaller connected systems, ensuring that all systems are secure, well-integrated, and operating efficiently.
• Design, build, and optimize scalable system architectures that can adapt to evolving business needs and support cross-departmental growth in Finance, Operations, Sales, and beyond.
• Ensure uptime, reliability, and performance of all business-critical applications and SaaS platforms through proactive monitoring, troubleshooting, and vendor management.
• Lead initiatives around systems access and security, including user provisioning, permissions management, and data governance, to safeguard information and streamline the employee experience.
• Document all related processes to ensure repeatability and audits logs of all related activities.
• ERP ManagementAct as a key technical driver and administrator in Netsuite, collaborating with accounting and operations teams to optimize the NetSuite environment, prevent systems failures, and ensure data integrity.
• Maintain, troubleshoot, and optimize API integrations and connectors (e.g., Celigo) as well as third-party tools, ensuring seamless connectivity and minimal disruption to business operations.
• Own system configuration, user setup, testing, and documentation across ERP platforms to support accuracy, compliance, and a consistent end-user experience.
• Security & ComplianceDesign and implement company-wide IT controls, user permissions, audit logs, and backup protocols related to our systems environment.
• Maintain cyber hygiene across the various systems: software updates, patching schedules, and cloud asset protection.
• Define and enforce best practices for data security, access control, and system governance.