Senior NetSuite Systems Analyst

Catbird; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Catbird in New York City is hiring a Senior Systems Administrator to oversee NetSuite operations and ensure seamless integration of ecommerce platforms. You will manage user access, troubleshoot system issues, and support ongoing optimization of our technical ecosystem.

This role requires hands-on experience with NetSuite administration, strong troubleshooting skills, and the ability to communicate clearly across different teams.

Qualifications

• 3+ years hands-on NetSuite administration experience.
• Direct experience in a retail or ecommerce context.
• Proven troubleshooting skills with integrations.

Responsibilities

• Manage NetSuite environment, user permissions, and workflows.
• Ensure integration stack health and troubleshoot failures.
• Lead post-incident reviews and drive process improvements.

Skills

NetSuite administration

Troubleshooting integrations

Workflow management

API log analysis

Tools

NetSuite

Shopify

Magento

Deposco

Job description

Catbird NYC is a vertically integrated omnichannel jewelry retailer based in Brooklyn. We are in the final stages of a major systems transformation: NetSuite goes live as our OMS in Q2 2026, integrating retail POS, warehouse and fulfillment, and ecommerce in ways we have never had before. We are also replatforming our webshop from Magento to Shopify by Q2 2027.

Following our upcoming implementation of NetSuite as our OMS and POS platform, we are hiring a Senior Systems Administrator to own day‑to‑day operations of the ecosystem, drive optimization, and serve as the internal expert across NetSuite and its connected applications. This role is the technical anchor that sits between Operations, Retail, E‑Commerce, Finance, and our external implementation partners.

You will be the first person we page when an interface breaks, the partner who keeps our systems roadmap moving forward, and the internal team's go‑to for making NetSuite work hard for the business. You will not be setting the architecture — those decisions are made and in motion — but you will be the person making sure everything runs cleanly through go‑live and for the years ahead.

NetSuite Administration

• Own the NetSuite environment — user provisioning, roles and permissions, saved searches, workflows, custom fields, forms, and dashboards.
• Manage release readiness for NetSuite version upgrades, sandbox refreshes, and SuiteApp updates; coordinate UAT with affected teams.
• Enable data hygiene across items, customers, vendors, pricing, locations, and inventory; build controls that prevent drift across channels.
• Partner with Finance and Operations on month‑end close support, period locks, and audit trail integrity.

Reporting & Analytics

• Translate business questions from Retail, E‑Commerce, Purchasing, Finance, and Leadership into clear, accurate saved searches, reports, and dashboards — built directly or in partnership with functional key users.
• Build and maintain operational reporting covering sales by channel, inventory positions, fulfillment performance, returns, and POS reconciliation.
• Document report logic so stakeholders trust the numbers and can self‑serve where appropriate.

Integrations & Troubleshooting

Own end‑to‑end health of the integration stack and act as the primary triage point when something goes wrong between systems. Specifically:

• Magento (e‑commerce) — product, pricing, inventory, and order sync; investigate stuck orders, sync failures, and discrepancies between web and NetSuite.
• Supersync — monitor connector health, resolve mapping errors, and coordinate fixes with the vendor.
• Deposco (warehouse / fulfillment) — troubleshoot order release, shipment confirmation, and inventory reconciliation between WMS and OMS.
• Clutch (loyalty / gift cards) — ensure balances, redemptions, and customer records flow cleanly across POS, e‑comm, and OMS.
• Payment processors — partner with Finance on settlement reconciliation, refund failures, tokenization issues, and POS terminal connectivity.
• Define monitoring and alerting across integrations so issues are caught proactively rather than surfaced by end users.

Process & Continuous Improvement

• Document SOPs and runbooks for recurring admin tasks, integration failures, and incident response.
• Lead post‑incident reviews when integrations fail, and drive the configuration or process changes that prevent recurrence.
• Identify automation opportunities within NetSuite (workflows, SuiteScript where appropriate) to remove manual work from Ops, Retail, and Finance.
• Manage vendor relationships with NetSuite, integration partners, and implementation consultants — holding them accountable to SLAs.

Qualifications

• 3+ years required, 5+ preferred, hands‑on NetSuite administration with demonstrated ownership of a full instance (not just one module).
• Direct experience with NetSuite in a retail, omnichannel, DTC, or ecommerce context.
• Proven track record troubleshooting integrations between NetSuite and external systems (e‑commerce platforms, WMS, loyalty, payments).
• Strong common of saved searches, workflows, custom records and reporting.
• Comfort reading and modifying SuiteScript and SuiteFlow; ability to recognize when a build needs a developer vs. when it is admin‑in‑scope.
• Fluent in reading API logs, integration error message and middleware connector output to isolate when a failure originated.
• Has lived through at least one significant NetSuite go‑live or major module implementation, and can describe in detail how interfaces broke and how they were stabilized.
• Fluency with inventory accounting concepts sufficient to partner with controllers: sub‑ledger reconciliation, revenue recognition, COGS.
• Experience working in lean organizations without large centralized internal IT functions.
• Flexibility to respond to evolving business needs as the company steers through its present phase of transformation and growth.
• Curious and service‑minded — energized by learning new tools and by making internal partners more effective.
• Bias toward documentation: if you fixed it once, you wrote down how to fix it next time.
• Clear, calm communicator who can explain a technical issue to a store manager, a CFO, and an engineer — in each of their languages.
• Direct Shopify + NetSuite integration experience.
• Prior experience with Magento, Deposco, Clutch, Supersync, or comparable platforms.
• Prior work at a vertically integrated retailer with multiple physical store locations plus DTC.
• Experience in a post‑implementation “stabilize and optimize” phase of an ERP rollout.
• Exposure to NSAW and/or NetSuite‑to‑BI warehouse pipelines.
• NetSuite Administrator, SuiteFoundation, or ERP Consultant certifications.