System Technician-Lead

WOW! Internet, TV, & Phone; Madison Heights (MI); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated System Technician-Lead to maintain and repair their hybrid fiber coaxial broadband network. This role involves troubleshooting, testing, and ensuring compliance with industry standards while delivering exceptional customer service. Ideal candidates will possess a high school diploma, with a preference for those with an associate's degree in electronics. Join a forward-thinking team where your contributions will enhance network reliability and customer satisfaction. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Ability to present technical information to non-technical audiences.
• Experience in troubleshooting and repairing HFC networks.
• Valid driver's license and good driving record required.

Responsibilities

• Troubleshoot and repair problems in HFC networks.
• Perform maintenance and testing on HFC network power supplies.
• Provide superior customer service and follow company procedures.

Skills

Technical Communication

Problem Solving

Customer Service

Independent Work

Record Keeping

Education

High School Diploma

Associate's Degree in Electronics

Tools

Signal Level Meter

Leakage Detector

Volt Ohm Meter

Sweep Receiver

Underground Locator

TDR

Job description

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Maintain, service and repair hybrid fiber coaxial (HFC) broadband communication network and components.

Duties And Responsibilities

Essential duties and responsibilities include but are not limited to those listed below:

• Perform all tasks and responsibilities in a safe and efficient manner
• Trouble-shoot and repair problems in HFC networks
• Test, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep.
• Perform maintenance, testing and repair on HFC network power supplies
• Splice and activate fiber optic cables, nodes, transmitters and receivers
• Assist in training activities
• Perform emergency fiber restoration
• Participate in on-call rotation
• Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)
• Assure system security by following company procedures
• Provide superior customer service
• Complete all tasks to WOW! quality standards
• Represent WideOpenWest in a competent and professional manner to all customers, associates, and outside organizations
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Identify and repair any and all instances of signal leakage to ensure system conforms to F.C.C. Cumulative Leakage Index requirements and company standards
• Perform plant serviceability surveys
• Other duties as assigned, which may include cross functional assignments
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater and TDR
• Able to prioritize and organize assignments and responsibilities
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle customer concerns and time-critical issues
• Able to read street maps and system design prints
• Able to work flexible hours as required including evenings, weekends and on-call shifts
• Must have a valid driver’s license and good driving record
  
  

Education/Experience

Position requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred.

Computer Skills

Basic computer skills are required including internet and email are needed.

All qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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Job Snapshot

Employee Type

Full-Time

Location

Madison Heights, MI (Onsite)

Job Type

Skilled Labor - Trades

Experience

Not Specified

Date Posted

05/05/2025

Job ID

REQ-2025-3796

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Telecommunications

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