Regional System Support Manager

Accurate Personnel; San Bernardino (CA); On-site; USD 90,000 - 100,000; Full time

Job summary

Accurate Personnel is seeking a Regional System Support Manager in the Redlands, CA area. The role leads IT and telecommunications support for the warehouse, ensuring secure, efficient systems and coordinating with corporate IT.

Travel may be required to support projects and initiatives. Reporting to senior IT leadership, you will oversee regional teams, manage infrastructure changes, and ensure high availability of critical systems.

Qualifications

• Excellent communication and project management skills.
• Strong networking knowledge, WMS and TMS.
• LAN certification may be required.
• Experience with EDI, logistics and troubleshooting.
• College-level education or 4-5 years in systems management.

Responsibilities

• Lead regional system support teams and coordinate IT standards across warehouse operations.
• Plan and implement IT infrastructure changes with security in mind.
• Manage telephone system upgrades and related changes.
• Maintain training computer stations and software used for training programs.
• Lead troubleshooting, coordinate backups and disaster recovery, and assist with internal systems implementation.
• Oversee regional and local help desk activities and respond to escalated issues.
• Maintain vendor relationships and manage hardware/software purchases.
• Generate reports and enforce sanitation and safety practices in warehouse tech areas.

Skills

Communication skills

Networking

WMS

TMS

EDI

Troubleshooting

Project management

Leadership

Vendor management

Education

College-level education

Job description

Job Title: Regional System Support Manager

Location: Redlands, CA area

Pay: $90,000 – $100,000 (+ annual bonus)

Note: This operation runs 24/7, and individual schedules are determined by volume and client needs. Weekend availability is required and the facility is only closed three days each year.

Position Summary

The Regional System Support Manager oversees IT and telecommunication support across the warehouse, ensuring the efficiency and security of all systems. This role involves managing regional system support teams, coordinating with corporate IT departments, and traveling as needed for projects and support.

Reporting to

• System Support Group General Manager
• National System Support Analyst General Manager

Primary Responsibilities

• Leadership and Management: Lead regional system support teams, providing direction and support for warehouse and transportation operations. Implement IT standards, policies, and procedures in coordination with corporate IT departments.
• Networking: Plan and implement changes to IT infrastructure, ensuring network security according to corporate standards. Oversee IT infrastructure and LAN administration.
• Telephony: Manage telephone system upgrades and oversee related changes.
• Training and Lab Maintenance: Ensure the maintenance of computer stations and software for training programs.
• Internal Systems: Lead troubleshooting efforts, manage system backups, and coordinate disaster recovery. Assist with the implementation of internal systems.
• Help Desk Administration: Oversee regional and local help desk activities, respond to escalated issues, and maintain tracking software.
• Asset Management: Maintain vendor relationships, manage hardware and software purchases, and ensure responsible asset management.
• Reporting and Safety: Generate reports as required. Manage sanitation and safety practices in the technology areas of the warehouse.

Minimum Qualifications

• Excellent communication skills with the ability to initiate and manage projects.
• High proficiency in computer networking, Warehouse Management Systems (WMS), and Transportation Management Systems (TMS). LAN certification may be required.
• Strong knowledge of logistics, Electronic Data Interchange (EDI), and troubleshooting.
• Effective management skills to provide high-level support.
• College-level education or 4-5 years of experience in systems management.

Travel Requirements

Travel is required based on project needs.

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.