System Support Specialist

Highmark Residential; Addison (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

30% associate rent discount

Medical, Dental & Vision benefits

401(k) eligibility after 90 days

Professional Certification & Tuition reimbursement

Paid parental leave

Vacation, Sick and Personal Time off

Job summary

Highmark Residential is seeking a candidate with experience in accounting and Yardi software. Responsibilities include providing support for properties, coordinating closings, and conducting training sessions.

The ideal candidate has strong bookkeeping skills, excellent communication abilities, and a solid understanding of accounting functions. This role entails both remote and on-site activities, making interpersonal skills critical.

Qualifications

• On-site experience and previous bookkeeping required.
• Extensive experience with Yardi and on-site accounting processes.
• Excellent writing and communication skills essential.

Responsibilities

• Provide daily phone and email support for properties regarding Yardi.
• Coordinate timely week and month-end closings.
• Perform reconciliations and troubleshoot discrepancies.
• Conduct training of all technical classes.
• Lead lease file audits during due diligence.

Skills

On-site experience and previous bookkeeping

Extensive experience with Yardi

Microsoft Office skills - Word, Excel, and PowerPoint

Excellent writing and communication skills

Ability to speak in front of groups

Basic understanding of accounting functions

Ability to coordinate activities and meet deadlines

Ability to collaborate with peers

Job description

Benefits

• Help you achieve your goals by continuous professional development and regular career progression sessions
• Competitive pay for the market
• Monthly bonus opportunities for all site associates
• 30% associate rent discount
• Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment
• Company-provided life insurance, short term and long term disability coverage
• Flexible Spending accounts
• 401(k) eligibility after 90 days, with 4% Highmark match
• Professional Certification & Tuition reimbursement
• Vacation, Sick and Personal Time off available to use after 90 days
• 10 paid holidays
• Paid parental leave

Responsibilities

• Provide daily phone and email support for properties regarding Yardi and other technical programs
• Coordinate timely weekly and month-end closings and perform reviews of data submitted
• Perform reconciliations, research and troubleshoot discrepancies as related to the rent roll and accounts receivable
• Review pre-close reports, distribute correction notices and ensure completion of corrections by month-end close deadline
• Work with accounting personnel to resolve on-site accounting discrepancies
• Maintain training calendar working with other departments with training needs
• Schedule, prepare classroom facilities and conduct training of all technical classes
• Create or modify training materials for web-based and live training classes
• Coordinate the implementation and update of Yardi policies and procedures as revised with the communities
• Lead lease file audits during due diligence; perform rent roll set up and assist in acquisition setups and dispositions
• Perform property file audits and re-audits as needed

Qualifications

• On-site experience and previous bookkeeping required
• Extensive experience with Yardi, on-site accounting processes and controls
• Microsoft office skills - Word, Excel, and PowerPoint
• Possesses excellent writing and communication skills, including proper grammar and email etiquette
• Ability to speak in front of groups of people
• Basic understanding of accounting functions
• Able to travel overnight as required, approximately 30%
• Ability to coordinate activities and meet deadlines
• Ability to collaborate with peers on training and support objectives