System Support Associate

Distro; Chandler (AZ); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with company‑m​

Paid time off (PTO) and holidays

Job summary

PrismHR, the leading payroll, benefits, and HR software provider for HROs, is seeking a System Support Associate to implement, modify, and maintain EDI feeds that support healthcare data exchanges. This role requires hands-on technical expertise and a strong understanding of HIPAA requirements.

You will develop and support secure data transfers via SFTP, collaborate with clients, carriers, and vendors, and help ensure data integrity and ongoing system operations.

Qualifications

• Bachelor’s degree preferred in computer science, information technology, or related field, or equivalent experience.
• 2–5 years of experience implementing and supporting EDI, carrier, and vendor file feeds.
• Experience in multi-state environments or with a PEO is preferred.

Responsibilities

• Implement, configure, and modify EDI file feeds to support business needs.
• Develop, maintain, and support EDI integrations using programming languages.
• Create, manage, and support secure data transfer connections using SFTP.
• Collaborate with clients, carriers, vendors and internal teams on data exchange requirements.
• Participate in testing, validation, and deployment of EDI feeds.

Skills

C#

Java

Python

SQL

Education

Bachelor's degree preferred in computer science / IT or related field

Tools

SFTP

EDI integrations

HIPAA security

Job description

Company Overview: PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR provides a complete, integrated HR solution that supports the full hire-to-retire lifecycle and a range of customer resources (SEEDS sales and marketing program, PrismHR LIVE Conference, and ongoing learning opportunities).

Position Title: System Support Associate

Position Summary: Responsible for implementing, modifying, and maintaining Electronic Data Interchange (EDI) file feeds that support critical healthcare data exchanges. Requires hands-on technical expertise, solid understanding of U.S. healthcare EDI standards, and strict adherence to HIPAA. Works as part of a technical team to integrate secure data feeds, ensure data integrity, and support ongoing system operations.

Essential Duties & Responsibilities

Implement, configure, and modify EDI file feeds to support business and operational needs.

Develop, maintain, and support EDI integrations using programming languages.

Create, manage, and support secure data transfer connections using SFTP (Secure File Transfer Protocol).

Gather specifications from clients, carriers, and vendors and deliver solutions that meet requirements.

Ensure compliance with HIPAA regulations and U.S. healthcare industry standards when managing sensitive patient data.

Collaborate with internal technical teams, business stakeholders, and external partners on data exchange requirements.

Participate in testing, validation, and deployment of new or modified EDI feeds.

Maintain technical documentation, process flows, and support procedures.

Support audits and compliance reviews by providing technical documentation and system insight.

Regular on-site attendance is an essential job function due to the need for secure access, collaboration on sensitive technical matters, operational meetings, and hands-on involvement.

Marginal Functions

Build, maintain, and promote relationships with team members and peers across disciplines to ensure effective coordination of communications and services.

Attend webinars and training to stay current on best practices.

Complete projects and other duties as assigned by supervisor.

Knowledge, Skills & Abilities

Strong proficiency in C#, Java, Python, and SQL for developing and maintaining EDI integrations.

Hands-on experience configuring, managing, and troubleshooting SFTP connections.

Solid understanding of U.S. healthcare and benefits administration, including FSA, HSA, COBRA, 401(k), 403(b), Roth, and related benefit programs.

Working knowledge of HIPAA compliance, data privacy, and security standards within the U.S. healthcare industry.

Required Education & Experience

Bachelor’s degree preferred in computer science, information technology, or related field, or equivalent combination of experience, skills, and education (including non-traditional degree programs, certifications, or job training).

Two (2) to Five (5) years of demonstrated experience implementing and supporting EDI, carrier, and vendor file feeds.

Experience working in a multi-state environment or with a Professional Employer Organization (PEO) preferred.

Proficiency with Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint) and ability to learn other applications as needed.

Physical, Mental & Communication Demands

Physical: Sedentary work with extended sitting; frequent use of hands for keyboard and mouse; occasional movement in office and to meetings or conferences; visual acuity to read screens and printed materials; minimal lifting of documents; domestic travel up to 25%.

Mental: Sustained concentration and analytical thinking; independent judgment and timely decision-making; high attention to detail; problem-solving for complex client implementation and customer issues; multitasking and stress management in customer-facing situations.

Communication: Strong interpersonal skills; cultural sensitivity; clear written communication for requirements and documentation; verbal communication to explain technical concepts and provide recommendations; regular use of virtual communication tools and presentation skills for remote and in-person audiences.

Benefits

Health insurance: medical, dental, and vision coverage.

Retirement plan: 401(k) with company match.

Paid time off: PTO, holidays, parental leave, and sick leave as required by applicable state law.

Other benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

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$28 - $33 a year