System Support Analyst - Dynamic IT Help Desk

The AMES Companies, Inc.; Carlisle (Cumberland County); On-site; USD 55,000 - 75,000; Full time

Job summary

The AMES Companies, Inc. is seeking a System Support Analyst at its Carlisle, PA facility. You will be part of a help desk team handling ServiceNow tickets and incidents, focusing on network and equipment installations and problem solving.

You will manage all company software and hardware, support end users, and assist other locations with requests. Strong communication and multitasking are essential for success.

Qualifications

• Associate's Degree required.
• 2 years of experience required.
• Proficient in O365, MS Azure, Active Directory.
• Experience with Meraki switches, cameras, and access points.
• ServiceNow experience helpful.

Responsibilities

• Analyze and evaluate reported issues and end user requirements to determine optimum resolution.
• Analyze end user requirements and assign appropriate systems.
• Manage and support all company software and their environments.
• Manage and support all company hardware including communication devices.
• Manage user accounts: setup, modification and deletion per approvals through the ticketing system.
• Analyze training needs of end users and provide training materials.
• Complete tickets and projects within the SLA or target date.

Skills

O365

Azure

Active Directory

Networking

PC repair

Printer/Copiers

Label printers

ServiceNow

Meraki switches

Cameras

Access points

Communication

Multitasking

Education

Associate's Degree

Tools

Meraki switches

Cameras

Access points

Job description

The AMES Companies, Inc. is seeking a System Support Analyst at its Carlisle, PA facility. You will be part of a help desk team handling ServiceNow tickets and incidents, focusing on network and equipment installations and problem solving.

You will manage all company software and hardware, support end users, and assist other locations with requests. Strong communication and multitasking are essential for success.