System Support Analyst — ServiceNow, Network & IT Ops

The AMES Companies, Inc.; Reno, Washington (NV, District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

The AMES Companies, Inc. offers a System Support Analyst position at our Carlisle, PA facility. You will join a help desk team, handling ServiceNow tickets and incidents, and supporting network gear, printers, and barcode equipment.

We seek an Associate's Degree holder with 2 years of IT/help desk experience and proficiency in O365, Azure, AD, and networking. Meraki switches, cameras, and access points experience is a plus.

Qualifications

• Associate's Degree required.
• Minimum 2 years of IT/help desk experience.
• Proficient in O365, MS Azure, Active Directory, networking and PC repair.
• Experience with Meraki switches, cameras and access points preferred.

Responsibilities

• Analyze and resolve reported issues via ServiceNow tickets.
• Manage and support all company software and environments.
• Support all company hardware including printers and barcode equipment.
• Assist other locations with requests and incidents.
• Provide training material based on end-user needs.
• Complete tickets and projects within SLA targets.

Skills

O365

MS Azure

Active Directory

Networking

Printer/Copier maintenance

ServiceNow

Education

Associate's Degree

Tools

Meraki switches

Cameras

Access points

Job description

The AMES Companies, Inc. offers a System Support Analyst position at our Carlisle, PA facility. You will join a help desk team, handling ServiceNow tickets and incidents, and supporting network gear, printers, and barcode equipment.

We seek an Associate's Degree holder with 2 years of IT/help desk experience and proficiency in O365, Azure, AD, and networking. Meraki switches, cameras, and access points experience is a plus.