System Support Analyst

The AMES Companies, Inc.; Reno (NV); On-site; USD 70,000 - 95,000; Full time

Job summary

The AMES Companies, Inc. is seeking a System Support Analyst to join our Reno facility. You’ll join a help desk team focusing on ServiceNow tickets, network gear, and device installation.

You will support printers, barcode equipment, and computers across the location and assist other sites as needed. The role requires 6+ years in system support, an Associate’s Degree, and strong knowledge of O365, Azure, Active Directory, networking, and Windows Server.

Qualifications

• Associate's Degree or higher in a related field.
• 6+ years of experience in system support or similar roles.
• Proficient in O365, MS Azure, and Active Directory.
• Experience with networking, PC repair, printers, and label printers.
• Servicenow experience is a plus, Meraki switches/cameras/access points knowledge helpful.

Responsibilities

• Analyze and resolve end-user issues and application requirements to determine optimal resolution.
• Assign systems to meet user requirements based on tickets.
• Manage and support all company software and their environments.
• Manage and support all company hardware including devices and printers.
• Manage user accounts: setup, modify, delete per approvals in ticketing system.
• Provide training materials after identifying end-user training needs.
• Complete tickets and projects within SLA or target dates.

Skills

O365

MS Azure

Active Directory

Networking

PC repair

Printer/ Copier setup

ServiceNow

Meraki

Windows Server

Training end users

Education

Associate's Degree

Tools

ServiceNow

Meraki

Windows Server

Job description

WHY JOIN THE AMES COMPANIES

We have amazing Benefits! Medical, Dental, Vision, Life Insurance, Wellness, 401K, Holidays Employee Assistance Program, Vacation Days, Disability, and much more.

We have amazing Benefits! Medical, Dental, Vision, Life Insurance, Wellness, 401K, Holidays Employee Assistance Program, Vacation Days, Disability, and much more.

Who We Are

The AMES Companies, headquartered in Lake Nona-Orlando, FL has a rich American history. The AMES story goes back to 1774, when Captain John Ames began making America’s first shovels. AMES® brand is the third oldest consumer brand in the country, and its tools helped build America for more than two hundred years. You can learn more about our history here.

Our business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools. Our leading global brands are sold to homeowners and professionals involved in new construction, remodeling, and maintenance activities. To learn more about out business lines, visit our website: https://www.homebyames.com/en-us/.

WHERE YOU WILL WORK

You will be working at out Reno, Nevada facility.

What You Will Do

As the System Support Analyst, you will be part of a help desk team concentrating on needs in our Lake Nona Corporate Headquarters. You will work on ServiceNow request tickets and incidents. There will be a concentration of handling network and equipment installation and problem solving. You will be responsible for all equipment in the facility, printers, computers, barcode equipment. You will also support other locations with their requests and incidents.

Responsibilities

• Analyze and evaluate reported issues, end user application requirements to determine optimum resolution


• Analyze end user application requirements and assign appropriate systems


• Manage and support all company software and their environments


• Manage and support all company hardware including communication devices


• Manage user accounts; setup, modification and deletion based on the proper approvals through the ticketing system


• Analyze the training needs of the end user, then provides proper training material


• Complete tickets and projects within the required SLA or target date

Requirements

• Associate's Degree


• 6+ years of experience


• System Management Certification, A+, Network+, MCP preferred


• Must be proficient in O365, MS Azure, Active Directory, knowledge of Networking and PC repair and installation, knowledge of printer/copiers and label printers, ServiceNow experience helpful


• Familiar with Windows server technologies


• Must have experience in Meraki switches, cameras, and access points


• Must be detail oriented and able to multitask while being courteous and professional to our internal customers


• Must be able to communicate clearly and coach as needed


• Must be able to work a flexible work schedule and be available after normal work hours

Environmental/Physical Requirements

Physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

This position is located primarily in an office environment. At times the associate is required to sit for long periods of time.

While performing the duties of this job, the associate may need the ability to lift and carry loads up to 20 pounds.

WORK AUTHORIZATION

The AMES Companies will only employ those who are legally authorized to work in the United States. The Company does not currently sponsor immigration visas for this role.