Systems Specialist, WMS Superuser

DSV - Global Transport and Logistics; Goodyear (AZ); On-site; USD 80,000 - 85,000; Full time

Job summary

DSV - Global Transport and Logistics in Goodyear, AZ seeks a Systems Specialist, WMS Superuser to ensure reliable operation of the WMS and related systems. You will install, maintain, and support facility computer systems, analyze performance, and ensure system availability for users.

The role involves collaborating with IT and operations, training associates on updated SOPs and WMS, generating regular reports, and supporting system optimization projects.

Qualifications

• Four-year degree in a computer-related field or two-year degree with relevant experience.
• Minimum of 2 years of job-related/relevant experience.
• 3–5 years of experience preferred.
• Experience dealing with end users, vendors, and clients.
• End-to-end understanding of BI components and environment.

Responsibilities

• Acts as the primary support of the client’s systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex issues arise outside WMS/ SAP.
• Works with project teams to implement, maintain, and improve internal systems.
• Ensures company assets are maintained responsibly.
• Produces regular reports daily, weekly, and monthly.

Skills

Microsoft Office

System administration

Infrastructure experience

Power BI

RF/RDTs

UNIX

WMS software

Education

Bachelor's degree in computer field

Two-year degree + relevant experience

Tools

Blue Yonder

WMS (Red Prairie)

RF guns

Job description

Job Title

Systems Specialist, WMS Superuser

Location

USA - Goodyear, North Cotton Lane

Division

Solutions

Employment Type

Full Time

Shift

M-F 7 AM to 3:30 PM

Position Summary

The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data to evaluate a system’s performance, identify user needs, and determine system and network requirements. May be required to be on call outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgment to plan and accomplish goals.

Essential Duties and Responsibilities

• Acts as the primary support of the client’s systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application.
• Works with the company’s team to successfully close support service request issues and support testing activities.
• Works with project teams to help implement, maintain, and improve internal systems.
• Ensures that company and company assets are maintained responsibly.
• Effectively communicates relevant IT-related information to site management and client management (as appropriate).
• Maintains system efficiency. Will ensure the site’s computer system allows all the components, including computers, the network, and software, to work properly together.
• Will test and coordinate modifications to the system when needed, and troubleshoot problems when they occur.
• Maintain communication with corporate IT and operations staff.
• Will work with corporate IT to resolve complex issues.
• In collaboration with IT determines ways to store, organize, analyze, use, and present data.
• Will produce regular reports on a daily, weekly and monthly basis.
• Will ensure all RF Standard Operating Procedures (SOP’s) are current.
• Will train associates on updated SOPs, Microsoft Office, WMS programs, and RF guns.
• Will respond to all inquiries about WMS-Red Prairie and/or other related computer related issues.
• Will refer questions to appropriate person when needed.
• Responsible for professional verbal and written communication with all internal and external customers.
• Will adhere to professional etiquette standards when communicating with management members, coworkers, customers, and other visitors.
• Assist with various research projects and/or special projects.
• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility.
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance.
• Sets goals to provide continuous improvement for assigned site.

Other Duties

• Performs other duties as required.

Skills and Abilities

Computer Skills

• Mid to Senior Microsoft Office skills
• Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region.
• Experience in the administration and maintenance of infrastructure, software, systems, etc.
• Experience with Blue Yonder, Power BI, RF/RDTs, UNIX, proprietary WMS
• Wi‑Fi experience / RF systems and equipment experience

Language Skills

• English (reading, writing, verbal)
• Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).
• Communication (facilitation skills and mature communication skills to be able to communicate to all levels in the organization).
• Basic to Intermediate skills needed.
• Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment).
• Analytical skills (e.g., storing information, data management, mining data, learning, and following procedures).

Education and Experience

• Either four‑year degree in a computer related field or two‑year degree and relevant experience is basic requirement.
• Minimum of 2 years of job related/relevant experience.
• 3-5 years of experience is preferred.
• Experience dealing with end users, vendors, and clients.
• End to end understanding of the business intelligence and all the components required to run a BI environment.

Certificates and Licenses

• N/A

Mathematical Skills

• Good mathematical skills

Other Skills

• Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts).
• Customer passion (customer service).
• Personal integrity (behaving with integrity, sensitivity to others).
• People and relationship management skills (e.g., demonstrating teamwork, sensitivity to others).
• Results driven (being dependable, persistent, resourceful, working autonomously, project management skills).
• Change management skills (learning agility, adapting to change).
• Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months that can range from mild to moderate.

Core Competencies

• Accountability
• Business Acumen
• Communication / Building Partnership
• Developing Oneself
• Developing Others
• Drive for Results
• Embracing Change
• Problem Solving
• Empowerment
• Leadership Excellence
• Leading Change
• Professional Competencies

Physical Demands

• Handling/Fingering, Sitting (Occasionally)
• Bending (Frequently)
• Walking and Standing (Constantly)
• Ability to Lift/Carry and Push/Pull: 21-50 pounds
• Reach above shoulder, reach outward, squat, or kneel.

Other Physical Requirements

• Must be able to lift, bend, stoop, reach, and climb; lift up to 30 pounds; stand for several hours per day.
• Must be able to use computer and telephone equipment; close and distance vision.
• Must be able to travel by plane and/or automobile.

Work Environment

• Working conditions are normal for a warehouse environment.
• Exposure to changing warehouse temperatures is possible.
• May be required to be on call outside of normal business hours to resolve system failures or other problems.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Compensation

Expected base pay range is $80,000.00 – $85,000.00 Annual. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail].