System Specialist

YES! Communities; Denver (CO); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Job summary

YES Communities is hiring a Systems Analyst to own and manage the organization’s CRM and core operational systems in Denver. You will serve as the primary administrator for workflow configuration, automation, and adoption while ensuring alignment with business goals and cross-team execution.

You will collaborate with property management and work order platforms, evaluate enhancements, and translate data insights into actionable recommendations to improve revenue and efficiency.

Qualifications

• Strong technical aptitude and systems-thinking mindset.

Responsibilities

• Own and manage internal operational systems, serving as primary liaison with vendors.
• Continuously evaluate system capabilities, updates, and enhancements.
• Collect, analyze, and interpret data to identify trends, risks, and opportunities.
• Translate data insights into actionable recommendations to improve business operations.
• Partner with leadership to define system strategy, priorities, and roadmap.
• Support system users through training, documentation, and troubleshooting.
• Lead or support system change management, integrations, and enhancements.
• Monitor system adoption, data quality, and performance metrics.
• Collaborate cross-functionally to align tools with business needs.
• Communicate system updates, outages, and changes to stakeholders.

Skills

Advanced Excel

SQL

Data analysis

Project management

Communication

Stakeholder management

Self-starter

End-user training

Problem solving

Revenue/cost optimization

Tools

CRM systems

Property management platforms

Job description

YES Communities, founded in 2008, owns and operates manufactured housing communities with locations across the United States. YES takes a new approach to manufactured home communities and works to build and maintain an environment in each community that reflects their positive YES attitude.

Life at YES

YES Communities strives to hire a diverse workforce that shares our vision. We empower our employees to develop a strong sense of community because we know that happy, dedicated employees make the difference. Our culture is one where leaders set clear expectations and give you the freedom to manage your goals. We invest in our employees and take pride as we watch them achieve results and make a difference in their roles every day.

Position Summary:

Own and manage the organization's CRM platform, serving as the primary administrator responsible for workflow configuration, process automation, system optimization, and user adoption. This role ensures the CRM effectively supports business objectives, drives operational efficiency, and enables consistent execution across teams. In addition to CRM leadership, the role oversees other core operational systems, including property management and work order management platforms, ensuring seamless integration, effective utilization, and alignment with organizational goals. Acting as a bridge between systems and operations, the role supports users, enhances processes, and identifies opportunities to improve system performance and business outcomes.

Key Responsibilities:

• Each system analyst owns and manages the internal operational systems they are assigned
• Serve as primary liaison with vendors and manage system relationships
• Continuously evaluate system capabilities, updates, and enhancements
• Collect, analyze, and interpret data to identify trends, risks, and opportunities
• Translate data insights into actionable recommendations to improve business operations (e.g., identifying missed revenue opportunities, data governance, compliance, etc.)
• Partner with leadership to define system strategy, priorities, and roadmap
• Support system users through training, documentation, and troubleshooting
• Lead or support system change management, integrations, and/or enhancements
• Monitor system adoption, data quality, and performance metrics
• Collaborate cross-functionally to align tools with business needs
• Communicate system updates, outages, and changes to stakeholders

Qualifications:

• Strong technical aptitude and systems-thinking mindset
• Advanced Excel skills required; SQL or similar tools preferred
• Ability to analyze data and translate it into business insights
• Strong organizational and project management skills
• Excellent communication and stakeholder management skills
• Self-starter capable of operating independently
• Experience training and supporting end users
• High attention to detail and problem-solving ability
• Take ownership of identifying and driving revenue recovery and cost-saving opportunities through system data and process improvements
• Utilize strong problem-solving skills to identify root causes and implement scalable, long-term solutions across systems and operations

Education and Experience:

• 3+ years of experience in systems, operations, analytics, or similar roles
• Experience with CRM or property management platforms (highly preferred)

COMPENSATION: $70,000 - $80,000 + 10% annual bonus opportunity

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