CRM Systems Specialist

Yes! Communities, Inc.; Denver, Northern (CO, KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits

Life, disability insurance

401(k) with company match

Job summary

YES Communities, Inc. is seeking a CRM Systems Specialist to own and manage the organization's CRM platform as the primary administrator, configuring workflows, automations, and integrations to support business objectives across teams.

This role also oversees core operating systems such as property management and work order platforms, partners with vendors, trains users, monitors data quality, and identifies opportunities to improve system performance and drive revenue and cost savings.

Qualifications

• 3+ years of experience in systems, operations, analytics, or similar roles.
• Experience with CRM or property management platforms is highly preferred.

Responsibilities

• Own and manage internal operational systems and CRM.
• Liaise with vendors and manage system relationships.
• Analyze data to identify trends, risks, opportunities.
• Define system strategy, priorities, and roadmap with leadership.
• Train users and provide troubleshooting support.
• Monitor adoption, data quality, and performance metrics.
• Lead system integrations and change management.

Skills

Systems thinking

Advanced Excel

SQL

Data analysis

Project management

Communication

Training end users

Independent worker

Tools

CRM platforms

Workflow automation tools

Job description

Job Description

CRM Systems Specialist

About YES

YES Communities, founded in 2008, owns and operates manufactured housing communities with locations across the United States. YES takes a new approach to manufactured home communities and works to build and maintain an environment in each community that reflects their positive YES attitude.

Life at YES

YES Communities strives to hire a diverse workforce that shares our vision. We empower our employees to develop a strong sense of community because we know that happy, dedicated employees make the difference. Our culture is one where leaders set clear expectations and give you the freedom to manage your goals. We invest in our employees and take pride as we watch them achieve results and make a difference in their roles every day.

Position Summary:

Own and manage the organization's CRM platform, serving as the primary administrator responsible for workflow configuration, process automation, system optimization, and user adoption. This role ensures the CRM effectively supports business objectives, drives operational efficiency, and enables consistent execution across teams. In addition to CRM leadership, the role oversees other core operational systems, including property management and work order management platforms, ensuring seamless integration, effective utilization, and alignment with organizational goals. Acting as a bridge between systems and operations, the role supports users, enhances processes, and identifies opportunities to improve system performance and business outcomes.

Key Responsibilities:

• Each system analyst owns and manages the internal operational systems they are assigned
• Serve as primary liaison with vendors and manage system relationships
• Continuously evaluate system capabilities, updates, and enhancements
• Collect, analyze, and interpret data to identify trends, risks, and opportunities
• Translate data insights into actionable recommendations to improve business operations (e.g., identifying missed revenue opportunities, data governance, compliance, etc.)
• Partner with leadership to define system strategy, priorities, and roadmap
• Support system users through training, documentation, and troubleshooting
• Lead or support system change management, integrations, and/or enhancements
• Monitor system adoption, data quality, and performance metrics
• Collaborate cross-functionally to align tools with business needs
• Communicate system updates, outages, and changes to stakeholders

Qualifications:

• Strong technical aptitude and systems-thinking mindset
• Advanced Excel skills required; SQL or similar tools preferred
• Ability to analyze data and translate it into business insights
• Strong organizational and project management skills
• Excellent communication and stakeholder management skills
• Self-starter capable of operating independently
• Experience training and supporting end users
• High attention to detail and problem-solving ability
• Take ownership of identifying and driving revenue recovery and cost-saving opportunities through system data and process improvements
• Utilize strong problem-solving skills to identify root causes and implement scalable, long-term solutions across systems and operations

Education and Experience:

• 3+ years of experience in systems, operations, analytics, or similar roles
• Experience with CRM or property management platforms (highly preferred)

COMPENSATION: $65,000 - $75,000 + 10% annual bonus opportunity

The YES Difference

• Competitive salary
• Comprehensive health benefits
• Life, long and short-term disability insurance
• 401(k) with company match

YES Communitiesis an Equal Opportunity Employer