System Reliability Technician I

CapMetro; Austin (TX); On-site; USD 30,000 - 39,000; Full time

Job summary

CapMetro's Bikeshare program relies on you to balance bicycles and keep e-bikes charged, perform simple field repairs, and remove defective equipment for workshop repair. You will evaluate asset condition, update status, and submit service requests for repairs or maintenance while engaging with customers for friendly assistance.

You will support special events, including nights, weekends, and holidays, and help maintain a safe, inclusive environment that makes Bikeshare an enjoyable place to

Qualifications

• High school diploma or GED.
• Two (2) years of experience with bicycle repair and use preferred.
• Valid driver’s license for past three years; Class B CDL preferred.
• Background check and MVR policy may apply; drug/alcohol testing as needed.
• Ability to pass agility test and physical exam.

Responsibilities

• Balance bicycles and keep e-bikes charged to maximize system usability.
• Provide simple repairs in the field and remove defective equipment for workshop repairs.
• Evaluate asset condition, update status, and submit service requests for repairs or maintenance.
• Engage with customers to offer friendly assistance.
• Support special events, including nights, weekends, and holidays.
• Maintain a safe, inclusive, and enjoyable Bikeshare environment.

Skills

Bicycle knowledge

Battery systems

Traffic laws

Independent work

Team collaboration

Communication

Education

High school diploma or GED

Job description

WHO WE'RE LOOKING FOR

The System Reliability Technician I is essential to keeping the Bikeshare program running smooth primarily by ensuring the system's bicycles are properly balanced throughout the network and e-bikes are kept charged to maximize system usability. Provide simple repairs in the field to bicycles and stations when possible and remove defective equipment to be repaired in the workshop. Evaluate the condition of assets and update their status, submit service requests for repairs or maintenance when needed, and engage with customers to offer friendly assistance. Provide support for special events throughout the community, including nights, weekends, and holidays. This position is responsible for maintaining a safe, inclusive, and fun environment that ensures Bikeshare is an enjoyable place to work for everyone.

WHAT YOU BRING

• High school diploma or GED.
• Two (2) years of experience with bicycle repair and use preferred.
• Must have a valid driver's license for the past three years, Class B CDL preferred, and be able to complete a driver safety course provided by CapMetro within the first 90 days.
• Disqualifiers for this position will be determined in accordance with CapMetro's background check and MVR policy. Incumbent may be subject to drug and alcohol testing in accordance with CapMetro policies and applicable law in the event of reasonable suspicion or an accident.
• Ability to pass an agility test and physical exam.

Knowledge, Skills, and Physical Abilities

• Knowledge of bicycle and e-bike components, battery systems, and charging procedures preferred.
• Knowledge of traffic laws, regulations, and safe driving practices for operating non-revenue vehicles.
• Ability to work well independently and in a team environment.
• Ability to communicate effective with peers, management, and patrons.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Work is performed in an office and outside environment with exposure to inclement weather and adverse weather conditions. This position works with multiple project timelines and is responsible for performing work of a complex nature.

Incumbent must have the ability to stand, walk, bend, stoop, balance, crawl, reach and travel 90% throughout the workday and be able to safely climb up and down an 8 ft ladder. This position will need to have the ability to work varying shifts, days, nights, weekends, holidays, and rotating shifts, to meet the department's needs. Must be able to safely operate a motor vehicle. Must be able to use a telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 80 lbs. with assistance, perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. This position may require work beyond a normal forty-hour weekly schedule. Regular and predictable attendance at assigned work location is an essential function.

Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.

Mobility Status

As an Onsite position, the incumbent's primary workplace is a CapMetro facility or field location. Expected to work in the office or field location 4+ days a week. Mobility status is subject to change at any time based on business needs or organizational decisions.

COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITY

CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees. We prohibit discrimination and harassment of any kind based based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.