System Operator Administrator II

Olgoonik Corporation; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

Olgoonik Corporation is seeking an experienced systems administrator to support an enterprise security management system and assist users, employees, and visitors. The role includes ID card processing, reporting, and customer service functions in a security‑driven environment.

Candidates should have a high school diploma and relevant clerical, data entry, and customer service experience, plus familiarity with security management systems.

Qualifications

• Minimum 2 years clerical and data entry experience.
• 2 years general customer service experience.
• 1 year operating/programming integrated security management systems experience.

Responsibilities

• Process applicants for ID cards.
• Process ID card applications.
• Perform quality control checks.
• Process access control requests.
• Prepare system generated reports.
• Prepare status reports.
• Provide intermediate level customer service support.
• Provide intermediate training.
• Update files.
• Identify and resolve complex ID card problems.
• Identify and resolve moderately access control problems.
• Performs basic integrated security management system programming tasks.
• Performs assigned duties in a satisfactory manner.
• Other duties as assigned.

Skills

MS Windows

Typing 30 WPM

Communication skills

Education

High School diploma

Job description

Olgoonik is an Equal Opportunity Employer

Overview

Performs specialized systems administrative functions in support of an enterprise integrated security management system and provides customer support services to system users, employees, and visitors.

Primary Responsibilities

• Process applicants for ID cards
• Process ID card applications
• Perform quality control checks
• Process access control requests
• Prepare system generated reports
• Prepare status reports
• Provide intermediate level customer service support
• Provide intermediate training
• Update files
• Identify and resolve complex ID card problems
• Identify and resolve moderately access control problems
• Performs basic integrated security management system programming tasks
• Performs assigned duties in a satisfactory manner
• Other duties as assigned.

Supervisory Responsibilities

• There are no supervisory responsibilities associated with this position.

Education and/or Experience

• High School diploma required
• Minimum 2 years of clerical and data entry experience
• 2 years of general customer service experience
• 1 years of operating/programming integrated security management systems experience.

Knowledge, Skills, and Abilities

• Intermediate working knowledge of Microsoft Windows Applications/Programs
• Good typing skills (30 WPM)
• Excellent oral and written communication skills

Certificates, Licenses, Registrations

• N/A

Security Clearance

SECRET Level Required

• Must have a current US Government SECRET Personnel Security Clearance or be able to successfully complete a U.S. government administered Investigation.
• Must be a U.S. Citizen.
• Must also be able to maintain a US Government SECRET clearance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and/or fingers to handle, or feel objects, tools or controls; operate office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and or move up to 25 pounds.

Work Environment

General office environment. Travel may be required based on business demands.

Olgoonik is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws. As an Alaska Native corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.

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