System Operations Manager

Avalore.ai; Arlington (VA); On-site; USD 97,000 - 181,000; Full time

Benefits offered by this job

Health care plan (Medical, Dental & V

401k, IRA with generous matching

Life Insurance (Basic, Voluntary & AD&

Paid Time Off (Vacation, Sick & Public

Short/Long Term Disability

Training & Development

Employee Assistance Program

Job summary

Avalore is seeking a System Operations Manager to oversee all system operations activities, develop and enforce policies, mentor junior staff, and manage large-scale projects. This role coordinates between operational teams, sets standards, and drives readiness for new deployments.

Requirements include a SECRET clearance, bachelor’s degree, English proficiency, and US work authorization. Travel up to 10% is expected; MS Office skills are essential. Competitive salary with excellent benefits.

Qualifications

• Requires good communication and self-starter mindset.
• Professional proficiency in English is required.
• Authorized to work in the United States on a full-time basis (no visa sponsorship).
• Bachelor's Degree required; multiple level tracks (Junior/Journeyman/Senior) with experience ranges.

Responsibilities

• Oversee all system operations activities and develop/enforce operational policies.
• Mentor junior staff and manage large-scale projects.
• Coordinate between operational teams and align with program objectives.
• Establish operational standards and best practices; lead reviews and assessments.
• Develop capacity planning and incident/problem management processes.
• Lead operational readiness for new system deployments and ensure regulatory compliance.

Skills

Good communication skills

Self-starter mindset

English proficiency

Microsoft Office proficiency

US work authorization

Education

Bachelor's Degree

Tools

Security certifications

Job description

The System Operations Manager will oversee all system operations activities, develop and enforce operational policies, mentor junior staff, and manage large-scale projects. This person will develop and maintain the System Operations Plan and coordinate between different operational teams. This person will establish operational standards and best practices, lead operational reviews and assessments, and ensure integration of all operational components. This person will analyze operational performance metrics and recommend improvements, manage operational risks, and collaborate with program management to align operational solutions with program objectives. This person will design and implement operational improvements to enhance efficiency and reliability, establish incident management and problem management processes, and develop capacity planning strategies to ensure adequate resources. This person will lead operational readiness activities for new system deployments, coordinate operational activities across multiple teams and environments, and ensure compliance with security and regulatory requirements. This person will develop and manage operational budgets, establish service level agreements for operational services, and represent operations in cross-functional leadership forums.

Requirements

• SECRET Security Clearance Required
• CND, GFACT, GSEC, or Security+ certification (for Junior/Journeyman roles)
• SecurityX / CASP+, CCNP Security, CISA, FITSP-O, GICSP, or SSCP (for Senior roles)
• We are actively seeking multiple levels:
• Junior: 0 - 3 years of experience + Bachelor's Degree
• Journeyman: 4 - 7 years of experience + Bachelor's Degree
• Senior: 8+ years of experience + Bachelor's Degree
• Good communication skills, self-starter mindset
• Professional proficiency in English is required
• Demonstrated proficiency in using all Microsoft Office applications
• Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position

Work Environment

• Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
• Ability to sit at a computer terminal for an extended period of time.

Physical Demands

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
• Employee is often required to sit and use their hands and fingers to operate a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel

• Up to 10%/ Occasional travel.

Avalore will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to [e-mail].

Avalore is an Equal Opportunity Employer - We not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.

Benefits

Eligibility requirements apply.

• Employer Contributions to Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA) with a generous matching program
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Assistance Program
• Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements
• Salary estimates for this job range from $97,000 - $181,000