Data Operations Customer Support Specialist

Avalore, LLC; Arlington (VA); Hybrid; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health insurance

401k match

Life insurance

Paid time off

Disability insurance

Training & development

Employee assistance program

Job summary

Avalore is seeking a Data Operations Customer Support Specialist to troubleshoot data access, quality, and availability issues. You will gather customer feedback, document data service processes, and train users on data access and utilization.

You will monitor service health, track support metrics, and escalate to data engineering when needed, while participating in change management and proactive issue prevention.

Qualifications

• Bachelor's Degree required.
• Secret level clearance or higher may be required for senior roles; junior/journeyman need basic security credentials.
• U.S. work authorization without visa sponsorship; relocation not specified.
• Excellent communication and strong MS Office skills.

Responsibilities

• Provide technical data support and troubleshoot access, quality, and availability issues.
• Develop and maintain knowledge base articles and data service documentation.
• Monitor data service health, track metrics, and report on customer satisfaction.
• Coordinate with data engineering and other teams to resolve data-related problems.
• Participate in change management and communicate disruptions to users.

Skills

Communication skills

Self-starter

English proficiency

MS Office

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

The Data Operations Customer Support Specialist will provide technical support for data-related issues. This person will troubleshoot problems with data access, quality, and availability, collect customer feedback for continuous improvement, and ensure support activities adhere to data security policies. This person will respond to and resolve customer tickets related to data services, diagnose complex data-related problems, and coordinate with technical teams for issue resolution. This person will develop and maintain knowledge base articles for common data issues, create and update documentation for data services, and train users on data access and utilization. This person will monitor data service health and performance, track and report on support metrics and customer satisfaction, and identify patterns in support requests to drive improvements. This person will participate in change management processes for data services, communicate service disruptions and maintenance activities to users, and collaborate with data engineering teams to enhance service reliability. This person will establish support procedures and escalation paths, implement proactive monitoring to identify potential issues before they impact users, and maintain awareness of the data platform roadmap to prepare for supporting new features.

• SECRET Security Clearance Required
• CND, GFACT, GSEC, or Security+ cerification (for Junior / Journeyman roles)
• SecurityX / CASP+, CCNP Security, CISA, FITSP-O, GICSP, or SSCP certification (for Senior role)
• We are actively seeking multiple levels:
  • Junior: 0 - 3 years of experience + Bachelor's Degree
  • Journeyman: 4 - 7 years of experience + Bachelor's Degree
  • Senior: 8+ years of experience + Bachelor's Degree
• Good communication skills, self-starter mindset.
• Professional proficiency in English is required.
• Demonstrated proficiency in using all Microsoft Office applications.
• Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.

Work Environment:

• Moderate noise (i.e.business office with computers,phoneand printers) and /or occasional Loud noise (airfield, large equipment).

• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

• While performing the responsibilities of the job, the employeeis required tosit, stand, talk, andhear.

• Employee isoften required to sit and use their hands and fingers tooperatea computer.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• Up to 10%/ Occasionaltravel.

Avalore will provide reasonable accommodations to applicants who are unable toutilizeour online application system due to a disability. Please send your request [e-mail].

Avalore is an Equal Opportunity Employer - Wenot discriminatebased on age, race, national or ethnic origin, gender,veteransstatus, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.

Eligibility requirements apply.

• Employer Contributions to Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA) with a generous matching program
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Assistance Program
• Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
• Salary estimates for this job range from $67,000 - $117,000.