System Operations Engineer

Omega CRM, A Merkle Company; United States; On-site; USD 62,000 - 84,000; Full time

Benefits offered by this job

Home Office

Flexible schedule

Health insurance

Training & Certifications

Job summary

Omega CRM Consulting is seeking a System Operations Specialist to drive Operational Excellence for a group of systems and applications, ensuring ISI-compliant operations. You will manage backups, DR tests, SLA monitoring, access control, and patch coordination, while coordinating with IT and business areas to meet demands.

You should have strong communication, teamwork, and English skills, plus hands-on infra knowledge and ITIL fundamentals. This is a permanent remote role based in Spain.

Qualifications

• 2+ years in a System Lead or similar role.
• Experience supporting IT operations in regulated environments is a plus.
• Strong understanding of databases, servers, cloud systems and networking.

Responsibilities

• Ensure operational excellence and ISI-compliant operations for systems/applications.
• Maintain compliance docs, backup/recovery, DR testing, and SLA monitoring.
• Coordinate patches (not perform), incident/problem/change management.
• Interface with multiple business/IT areas and collect user demands.
• Perform system archiving, onboarding, and knowledge transfer activities.

Skills

Customer oriented

Organized & methodical

Excellent communication

Team player

English proficiency

Additional languages

Present information effectively

Infrastructure knowledge

ITIL fundamentals

Tools

AWS suite

Snowflake

dbt

SnapLogic

Python

SQL

AWS CDK/CloudFormation

Jenkins

CodePipeline

CodeBuild

Job description

Job Description:

Omega CRM Consulting is looking for a System Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies. The Systems Operations Specialist will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with ISI standards.

Tasks include, but are not limited to:

• Compliance documentation
• Coordinating and scheduling backup/recovery & Performing Disaster Recovery testing
• Service Level Agreement monitoring
• Access & identity monitoring
• Coordinating (but not performing) server and database patches
• Incident troubleshooting
• Small enhancements/configuration changes to software
• Coordinating software management
• Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
• Collecting & Processing Demands from Business Users
• Performing Incident & Problem Management
• Performing Change Management
• Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
• Decommissioning (Retiring) systems
• Coordinating System Archiving
• Coordinating the onboarding of systems from functional areas to the EOC
• Overseeing Knowledge transfer, Shadowing, Reverse Shadowing during the transition of systems from the functional areas to the EOC
• Communicating system transition results back to the EOC reporting team

Skills:

• Must be customer oriented
• Must be well organized and methodical
• Must have excellent communication skills both written & verbal
• Must be able to work successfully on a team
• Must have Excellent English speaking, reading & writing skills
• Other languages such as German, Japanese, Mandarin, Spanish a plus
• Must be able to present information effectively
• Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
• Working knowledge of:
  • Pipeline development on AWS stack (Glue, Pyspark, lambda, s3, SNS, Step functions, Airflow)
  • Data transformation and modelling using Snowflake and dbt
  • Good to have knowledge of data integration tools (Snaplogic)
  • Python and SQL (advanced)
  • Infrastructure as Code (AWS CDK / CloudFormation) --- pipelines and transformations are deployed as reusable blueprints across environments
  • CI/CD (Jenkins, AWS CodePipeline, AWS CodeBuild)

Experience:

• 2 years working as System Lead or Similar
• Good Understanding of assigned application and system lead support service tasks
• Understanding and experience working with Hardware, software, networking and databases
• Proven work experience in an IT technical support or similar role
• Experience working in a regulated environment is a plus
• Experience working in a multicultural diverse environment

What Do We Offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, ...).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About Us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data -- all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580 professionals from 24 nationalities, and 2,500 certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people -- guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

#OMEGA

Location: Remote - Spain

Brand: Omega

Time Type: Full time

Contract Type: Permanent