System Integration Engineer

Vertiv Corporation; Westerville (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Vertiv Corporation is seeking a System Integration Engineer in Ohio to support SiteScan, WebControl, and Ignition software monitoring solutions. You will work with customers to install software, scope projects, and assist with licensing and upgrades.

The role includes development, testing, and field issue resolution. Ideal candidates have a BS in Computer Science or equivalent, with 4+ years in technical customer-facing roles, and strong knowledge of Windows environments, networks, and

Qualifications

• BS CS preferred or equivalent training/experience.
• Experience interacting with customers in technical role is required.
• Experience with hardware/software systems in data center or high-availability environments preferred.

Responsibilities

• Implement Vertiv SiteScan, WebControl and Ignition software installations for customers.
• Assist with project scoping, equipment lists, and licensing.
• Develop and test software releases; manage template libraries.

Skills

Customer interaction

Hardware systems

Software support

Troubleshooting

Network protocols

Windows Server

Microsoft Office

Documentation

Education

BS in Computer Science

Equivalent training/experience

Tools

SharePoint

MS Office

Windows Server

Job description

POSITION SUMMARY

We are currently seeking a System Integration Engineer to join our team. This position is responsible for the production and support of SiteScan, WebControl, and Ignition software monitoring solutions. This role acts as part of the main production group who deploy and manage all aspects of the software implementation. The role will also provide technical support for internal groups and end users.

RESPONSIBILITIES

Software Implementation

• Work directly with customers to provide software installations
• Manage equipment lists and the gathering of equipment information for assigned projects
• Work with sales to scope and quote projects
• Assist with licensing and upgrades
• Participate in development of departmental procedures/guidelines

Software Development

• Participate in template creation for Vertiv and third-party equipment such as Cooling, Power, Environmental and other equipment common to monitoring.
• Participate in meetings for new devices to be monitored
• Manage the template libraries
• Assist with testing and development for new software releases
• Track and resolve any field issues related to development

Software Support

• Create and maintain any technical support documentation related to the Environet products
• Provide Domestic and International Technical Assistance as an escalation contact

Continuous Improvement

• Provide feedback to product management group
• Attend re-occuring meetings
• Attend new product and self-development training classes
• Stay familiar with new products/environments that may affect product operation to include new revisions, updates, upgrades, etc.

Other duties or projects as assigned

Other duties or projects as assigned

QUALIFICATIONS

• BS CS - preferred
• Or similar Computer Science/ degree, or equivalent training and experience in the following areas:
• Interacting with customers in a technical role
• Working directly with hardware and/or software systems in data center or other high-availability environments
• Minimum four years equivalent industry experience in one or more of the following:
• BMS systems
• Electronic Monitoring systems
• Protocols and integration
• Computer based networks
• Database Administration
• Software support
• Minimum three years-experience interacting with customers in a support role required, technical support experience preferred
• Excellent technical knowledge of Vertiv Monitoring products and services or similar monitoring systems is required
• Effective troubleshooting skills and resolution documentation
• Strong knowledge of PCs and Operating Systems: Windows 10, Server 2016 and current systems
• Proficient in all Microsoft Office products, especially MS Outlook, Excel and Sharepoint
• Firm understanding of Data Communications Processes, including:
• Network devices
• LANs, WANS
• VPNs, RDP, WebEx and other remote access tools
• Firm understanding of key protocols: Modbus, RS232, RS422, RS485, ARCnet, BACnet, Modbus, LON,SNMP and other network protocols.
• Experience with schematics and wiring diagrams
• Excellent writing and verbal communication skills
• Excellent organizational and time management skills
• Strong analytical and problem-solving abilities
• Possess a positive attitude and flexibility in a rapidly changing environment
• Ability to manage multiple projects/issues simultaneously
• Properly interact with all levels in the organization, and with the customer
• Conscientious, accurate, detail oriented, and self-motivated
• Ability to work without direct supervision

PHYSICAL & ENVIRONMENTAL DEMANDS

No Special Physical Requirements

WORKING CONDITIONS

• Reactive, fast paced environment
• Professional office environment
• Available for travel in event of emergencies