System Implementation Manager

Specialty Dental Brands; Nashville (TN); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation

Health, dental, and vision benefits

401(k) with company match

Paid Time Off and holidays

Career growth and development

Collaborative culture

Job summary

Specialty Dental Brands is seeking a System Implementation Manager to lead end-to-end projects across our supported practices nationwide. You will manage initiation, planning, execution, and closure, collaborating with IT, Procurement, Operations, Revenue Cycle, and practice leadership to ensure successful go-lives and stabilized systems.

Ideal candidates have strong project management experience, familiarity with healthcare technology, and certification options (PMP/Agile) are a plus.

Qualifications

• Experience leading healthcare IT projects across multiple departments.
• Proven ability to manage PMS conversions, implementations, migrations or similar tech transitions.
• Familiarity with IT environments, data migration, testing, and change control.
• Strong communication with leadership, vendors, and practice teams.

Responsibilities

• Lead end-to-end projects from initiation to closure for the assigned conversions.
• Develop and maintain detailed project plans, budgets, timelines, and risk/issue logs.
• Coordinate cross-functional work with IT, Operations, Revenue Cycle, and leadership.
• Serve as primary point of contact for project updates, escalations and decisions.
• Facilitate meetings, document decisions, and track action items.
• Identify risks, blockers, and resource constraints early and escalate as needed.
• Ensure data integrity, security, compliance, and operational continuity.
• Track post-go-live issues and capture lessons learned.

Skills

Project management

Cross-functional coordination

Communication skills

Healthcare IT familiarity

Risk management

Education

Bachelor's degree in IT/Healthcare Admin/Business/PM

Tools

Microsoft Project

Planner

Teams

SharePoint

Smartsheet

Jira

Job description

Description

At Specialty Dental Brands (SDB), we are building a best-in-class support organization for pediatric dentistry, orthodontics, oral surgery, and multi-specialty practices across the country. Our mission is to empower supported practices with the tools, technology, resources, and business support they need to deliver exceptional patient care and create healthy, confident smiles. We are growing quickly and looking for driven, collaborative team members who thrive in a fast-paced, high-impact environment.

Website: Specialty Dental Brands

The System Implementation Manager is responsible for managing the whole project management cycle: Initiation, Planning, Execution, and Closure for the assigned projects. This role will work closely with all internal departments, including IT, Procurement, Accounting, Operations, Revenue Cycle Management, practice leadership, and external vendors, to ensure each project is planned, communicated, tested, and stabilized successfully.

Travel: Approximately 15% travel required

What You'll Do

• Lead end-to-end projects, including discovery, planning, data migration coordination, configuration, testing, training readiness, go-live support, and post-conversion stabilization.
• Develop and maintain detailed project plans, budgets, timelines, milestones, risk logs, issue trackers, communication plans, and status updates for each assigned conversion.
• Coordinate cross-functional project work across all departments, including IT, Operations, Revenue Cycle Management, practice leadership, and vendor teams, to ensure alignment and timely execution.
• Serve as the primary point of contact for project updates, questions, escalations, and follow-up items.
• Facilitate project meetings, document decisions, assign action items, and follow up with owners to keep project work moving forward.
• Identify project risks, blockers, resource constraints, and timeline concerns early; escally not mandatory
• Ensure milestones are completed with appropriate attention to data integrity, security, compliance, audit needs, and operational continuity.
• Track post-go-live issues, coordinate stabilization support, and ensure lessons learned are captured for continuous improvement.

Requirements

• Working knowledge of project management principles, including scope management, timeline development, risk tracking, stakeholder communication, issue resolution, and project documentation.
• Experience managing projects, including PMS conversions, implementations, migrations, upgrades, or similar technology transition projects is strongly preferred.
• Familiarity with IT environments, including user access, system configuration, infrastructure dependencies, integrations, data movement, testing, change control, and support escalation processes.
• Ability to understand technical requirements and translate them into clear, actionable tasks for business, clinical, operational, and technical stakeholders.
• Strong organizational skills with the ability to manage multiple projects, competing deadlines, and changing priorities in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to provide clear updates to leadership, vendors, and practice teams.
• Comfortable working with cross-functional teams and holding stakeholders accountable for assigned deliverables.
• Experience in healthcare, dental, practice management systems, revenue cycle, or clinical systems is preferred.
• Understanding of data integrity, security, compliance, and operational risk considerations related to healthcare technology projects.
• Proficiency with project management and collaboration tools such as Microsoft Project, Planner, Teams, SharePoint, Smartsheet, Jira, or similar platforms.
• Bachelor’s degree in Information Technology, Healthcare Administration, Business, Project Management, or a related field preferred; equivalent experience may be considered.
• PMP, CAPM, Agile, Scrum, or other project management certification is a plus but not required.

Why Join Specialty Dental Brands?

At Specialty Dental Brands, you'll be part of a collaborative team that values people first. We celebrate teamwork, continuous learning, and creating positive experiences! When you join us, you'll enjoy:

• Hybrid work environment
• Competitive compensation
• Comprehensive health, dental, and vision benefits
• 401(k) with company match
• Paid Time Off and paid holidays
• Opportunities for professional growth and development
• A supportive, collaborative culture where your work truly makes a difference

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