Manager of Integrations & Training

Mosaic Dental Collective; Sacramento (CA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical, dental, and vision coverage

Paid time off and holiday pay

401k retirement savings plan

Flexible spending and health savings account options

Job summary

Mosaic Dental Collective in Sacramento, California, seeks a skilled Manager of Integrations & Training. You will lead the onboarding and integration of dental practices into our collective, ensuring efficiency and effectiveness throughout the process.

Bringing 10 years of relevant experience, you'll oversee software implementations, train staff, and improve operational workflows. We offer a competitive salary, comprehensive benefits, and a chance to significantly impact practice transitions. Join us in transforming dental care!

Qualifications

• 10 years of billing, check posting, and A/R experience.
• Extensive experience with dental front office operations.
• Proficient in managing software implementations and training programs.

Responsibilities

• Lead practice management software conversions and data migrations.
• Train front office teams on various operational procedures.
• Monitor implementation issues and provide post-go-live support.

Skills

Project management

Software implementation

Communication

Leadership

Training

Operations workflow improvement

Education

Bachelor's degree in Business Administration or related field

Equivalent experience in relevant fields

Tools

Open Dental

Eaglesoft

Denticon

Job description

Mosaic Dental Collective is seeking an experienced Manager of Integrations & Training to lead the successful onboarding and operational integration of dental practices into the collective. This role combines project management, software implementation, operational training, and leadership to ensure seamless practice transitions while driving efficiency and consistency across the organization.

Key Responsibilities

• Lead the planning and execution of practice management software conversions and data migrations
• Coordinate with internal teams, vendors, and practice staff to ensure successful implementations
• Train front office teams on patient registration, scheduling, insurance verification, co-pay collection, billing, financing options, membership plans, and daily closing procedures
• Develop and deliver engaging training programs, documentation, and ongoing educational resources
• Provide advanced support and training in Open Dental, including:
  • Income transfers
  • Allocating payments and adjustments
  • Allocating unearned income
  • Patient and insurance refunds
  • Posting insurance bulk and single payments
  • Posting insurance take backs
  • Correcting accounts after month-end lock
  • Insurance processing and account reconciliation
• Provide advanced support and training in Eaglesoft, including:
  • Allocating payments and adjustments
  • Patient and insurance refunds
  • Posting insurance take backs
  • Account reconciliation
• Provide ongoing support and assistance to practice staff post-implementation by addressing questions, troubleshooting issues, and providing additional training as necessary
• Monitor project timelines, troubleshoot implementation issues, and provide post-go-live support
• Collaborate with leadership to improve operational workflows and drive practice performance
• Supervise integration and training team members as assigned

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field (or equivalent experience)
• 10 years of billing, check posting and A/R experience
• Extensive experience with Open Dental, Eaglesoft and Denticon software
• Strong knowledge of dental front office operations, revenue cycle management, and practice workflows
• Proven experience managing software implementations, integrations, and training programs
• Excellent project management, communication, presentation, and leadership skills
• Ability to manage multiple projects in a fast-paced environment
• Willingness to travel as needed

Benefits

• Competitive salary based on experience and qualifications
• Comprehensive benefits package including medical, dental, and vision coverage
• Paid time off, holiday pay and California sick pay
• Retirement savings plan (401k) with employer match for eligible employees
• Supplemental benefits, flexible spending and health savings account options
• Pay range for this position is $85k-$105k depending on experience

Why Join Us?

This is an exciting opportunity to make a direct impact by helping dental practices successfully transition into a growing organization. If you are passionate about training, operational excellence, and improving practice performance, we'd love to hear from you.

Apply today and become part of a collective dedicated to transforming the dental care experience.