System Floater

Greenville County Library System; Greenville (SC); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Greenville County Library System is seeking a System Floater to substitute at any library location in the system, assigned to the Ramsey Family Branch on Augusta Road in Greenville. The role involves evening/weekend hours, supervising staff in the manager’s absence, and delivering customer-focused service across branches.

Applicants must have the listed education options or equivalent experience, valid SC driver’s license, and be willing to work at multiple locations including Hughes Main

Qualifications

• Two years of experience working with the public in a customer service position.
• 60 college credit hours or Library Support Staff Certification.
• Ability to work at multiple library locations and irregular hours including evenings and weekends.

Responsibilities

• Directs, assigns, and coordinates duties of paraprofessional staff and volunteers.
• Open/close branch according to procedures (Branches only).
• Provide general circulation services and assist customers with library resources and digital materials.
• Assist customers with mobile device technology and accessing digital materials such as eBooks.
• Operate the library system to manage holds, in-transit items, and item status.
• Provide readers’ advisory services and participate in programming for adults.
• Promote Library System programs and assist with registrations and events.

Skills

Customer service

Leadership experience

Staff supervision

Education

60 college credit hours or Library Support Staff Certification

30 college credit hours

High school diploma / GED

Job description

System Floater, Any GCLS Location/Assigned to the Augusta Road Branch

Announcement Number 2027-026 Posting Date Thursday, October 29, 2026 Status Full-Time,Non-Exempt Location This position is required to substitute at any library location in the Greenville County Library System. Assigned to the Ramsey Family Branch Library on Augusta Road in Greenville, South Carolina when not substituting at another location. Schedule Involves some evening and weekend hours. Schedule at the Augusta Road Branch when not substituting at another location: Mon. – Fri. 8:30a-5:00p. Salary $21.02 per hour, plus benefits. Position works 37.5 hours per week. Annual pay: approximately $40,982 Available November 2026 Application Deadline Thursday, November 5th, 2026

Function

Function

Employees in this position:

• Embody the Library System’s code of service by creating an atmosphere where customers and coworkers feel invited, informed, impressed, and inspired.
• Greet customers and coworkers with a welcoming smile, and enthusiastically provide knowledgeable and meaningful assistance in the discovery and use of Library System resources, services, and technology.
• Serves as the person in charge in the absence of the manager or assistant manager, maintaining efficient operations by providing support and guidance to other paraprofessional staff and volunteers.
• Perform work under general supervision, in accord with the Library System’s vision and mission, using good judgment in the application of policies and established procedures.

Required:

Must meet one of the categories of training & experience listed below:

Category 1:

• 60 college credit hours through an accredited college or university or the Library Support Staff Certification.
• Two years of experience working with the public in a customer service position.

Category 2:

• 30 college credit hours through an accredited college university.
• Three years of experience working with GCLS as a Library Assistant III, Library Associate, Library Assistant IV, Team Leader, or System Floater in Main Circulation or a Branch.

Category 3:

• High school diploma or high school equivalency certificate (GED).
• Four years of experience working with GCLS as a Library Assistant III, Library Associate, Library Assistant IV, Team Leader, or System Floater in Main Circulation or a Branch.

Preferred:

• Bachelor’s degree from an accredited college or university.
• Supervisory or leadership experience.
• Experience working in a library or formal learning environment.

Physical Requirements

Must have the ability to:

• concentrate for long periods of time
• speak clearly and distinctly
• hear audible alarms and notifications
• see and interpret all job-related materials
• operate Library System equipment as assigned
• lift up to 25 pounds and push book carts weighing over 100 pounds
• sit for long periods of time
• stand for long periods of time
• walk, bend and stoop
• reach, grasp and use hands to touch, handle, or feel
• type on an ongoing basis for long periods of time, using both hands
• tolerate low levels of dust and mold associated with working around paper files, books, and other library materials

Additional Requirements

• Use of personal vehicle with mileage reimbursement
• Valid S.C. driver’s license
• Weekend and night work
• Performs duties at any Library System location as requested, including units at Hughes Main Library such as Circulation, the Children’s Area, Bookmobile/Homebound Services, and Administration.

Examples of Work Performed

(These tasks are illustrative only; to carry out the day-to-day functions of the job, other duties may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. Essential job functions designated with (E).)

• Directs, assigns, and coordinates duties of other paraprofessional staff and volunteers, and provides coaching and training as needed. (E)
• Opens and/or closes branch according to established procedures. (Branches only) (E)
• Provides general circulation services, including registering new borrowers, updating customer records, placing holds, checking out materials, etc. (E)
• Assists customers with current mobile device technology and with downloading and/or accessing the Library System’s online digital materials such as eBooks. (E)
• Uses the Library System’s integrated library system (ILS) to process discharges, fill or clear holds, place or receive items in transit, and maintain accurate status of items. (E)
• Assists customers with identifying, locating, and using Library System materials. (E)
• Assists customers in submitting interlibrary loan requests. (E)
• Processes ILS reports to identify and retrieve items to fill hold requests and to return expired holds to the collection. (E)
• Communicates and enforces the Library System’s Code of Conduct and other policies, procedures, and rules to customers. (E).
• Collects and maintains appropriate records of fines and fees received. (E)
• Counts money in cash register and prepares cash collection count form.
• Accepts meeting space applications and enters application information into calendar in accordance with applicable policies and procedures. If responsible for meeting space reservations, also approves applications and monitors calendar. (E) (Branches only)
• Makes appropriate referrals to other Library System units, agencies, etc., for information or materials not available at work location. (E)
• Provides readers’ advisory services. (E)
• Assists in various aspects of programming for adults, including planning, organizing, preparing materials, presenting, and/or providing instruction. (E)
• Promotes Library System programs and assists customers in registering for them. (E)
• Empties materials drops located inside and/or outside a Library System location. (E)
• Assess Library System materials for needed repair or repackaging and identifies items for discard/replacement review. (E)
• Sorts Library System materials and shelves them according to their established arrangement. (E)
• Checks arrangement of shelved materials to assure they are in proper order. (E)
• Assists in conducting inventory of Library System collections.
• Moves and arranges Library System materials under supervision. (E)
• Retrieves Library System materials as requested. (E)
• Cleans and dusts Library System equipment, materials, and shelving; assists in keeping Library System locations clean and neat. (E)
• May process 14-day and leased books.
• May conduct presentations, orientation sessions, and tours for groups.
• Monitors and stocks brochure display and publicity items.
• Notifies appropriate coworker about low levels of supplies or, if assigned to monitor supplies, coordinates the ordering of supplies as needed. (E)
• May read book reviews and make acquisition recommendations to supervisor.
• Participates in community events on behalf of the Library System upon request.
• Attends meetings, training programs, workshops, etc. as requestedby supervisor. (E)
• Follows safe work methods to prevent injury. (E)
• Safely operates Library vehicles, including the Bookmobile as needed.
• Works a schedule that meets the needs of the unit. (E)
• Maintains regular and reliable attendance and remains compliant with the Library System’s Attendance Guidelines. (E)
• Performs other related duties as required.

Required Knowledge, Skills/Abilities & Characteristics

(Testing of computer skills may be part of the interview process for this position.)

Knowledge:

• Knowledge of basic computer, mouse, and keyboard use.
• Knowledge of business English, spelling, and arithmetic.
• Preferred: Knowledge of supervisory methods and techniques.

Skills/Abilities:

• Ability to operate and care for computers and their peripheral equipment, e.g. RFID pads, barcode readers, printers, etc.
• Ability to learn the Library System’s integrated system software, i.e. an automation system used to manage Library System processes.
• Ability to learn and demonstrate the use of current mobile device technology to assist customers in downloading and/or accessing the Library System’s online digital materials such as eBooks.
• Ability to communicate concepts, general information, and task-related information in oral, written, and electronic forms.
• Ability to learn, implement, and maintain complex filing systems including the Dewey Decimal System with a high level of accuracy.
• Ability to maintain confidentiality of customer records, security related incidents, and other identifiable customer uses of Library System resources and services.
• Ability to resolve conflicts, problems, and complaints with tact and diplomacy.
• Preferred: Ability to complete the Greenville County driver training course in order to safely operate the Bookmobile and other Library System vehicles as needed.

Characteristics:

• Works well in a team environment.
• Adapts easily to working in a variety of settings and roles, and with different work teams.
• Enjoys working with people and possesses a strong commitment to customer service.
• Enjoys working in a leadership role, providing instructions and directions to subordinates.
• Establishes rapport with others in person and on the telephone, and maintains effective working relationships with customers and coworkers.
• Works calmly and effectively in stressful situations and in a sometimes noisy and chaotic environment.
• Follows established procedures and instructions received from supervisor.
• Possesses strong organizational skills and is detail oriented.
• Performs routine tasks efficiently and without difficulty.
• Uses good judgment and discretion in carrying out duties and responsibilities.
• Is receptive to feedback, willing to learn, and embraces continuous improvement.
• Takes ownership of work, does what is needed without being asked and follows through until a task is completed.
• Arrives on time, works hours as scheduled and maintains a good attendance record.
• Is flexible, willingly accepting schedule adjustments and varying work assignments, often with little advance notice.

Greenville County Library System may change assigned work location and schedule of any position depending upon the needs of the system.