System Engineer - Regional

Fronius; Chattanooga (TN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work options

PTO and 11 paid holidays

Employer matched 401(k)

Medical, Dental, Vision insurance (100

Family coverage 50%

Employee Assistance Program

Short-Term and Long-Term Disability

Flexible Spending Accounts

Job summary

Fronius USA, LLC seeks a Technical Support Regional System Engineer to support the sales process with expert knowledge of Fronius welding equipment. This role involves demonstrations, customer site support, and travel across the USA and Europe.

The position requires independent work, field troubleshooting, and collaboration with sales and service teams to fulfill customer needs and ensure seamless installations and upgrades.

Qualifications

• Associates or Bachelor's degree preferred.
• Willing and able to travel throughout USA and Europe.
• Valid driver's license required.
• Experience in electrical technology/engineering.
• Welding knowledge/experience a plus.
• Robotic knowledge/experience a plus.
• Proficient with MS Outlook, Excel, Word, PowerPoint.
• Ability to work independently or remotely.
• Ability to work on multiple projects.

Responsibilities

• Understands Fronius equipment configurations and installation processes.
• Troubleshoots, evaluates, and repairs welding equipment in the field.
• Evaluates client needs for upgrades or up-sells of installations.
• Supports Sales with system configurations to fulfill customer needs.
• Works with clients at their sites providing product guidance.
• Attends presentations and conducts demonstrations as the technical expert.
• Provides system advice via phone/email to customers, distributors and dealers.
• Performs welding system hardware/software installation and integration at client sites.
• Conducts training events for colleagues, distributors, and end clients on new and repeat sales.
• Customizes training documents for clients.
• Participates in trade fairs and provides product guidance at regional/national events.
• Leads or supports product modifications/development.

Skills

Problem-solving

Independence

Time management

Education

Associates/Bachelor’s degree preferred

Tools

MS Outlook

Excel

Word

PowerPoint

Job description

The Technical Support Regional - System works with welding equipment. This role utilizes advanced knowledge of Fronius equipment to support the sales process. The Technical Support Regional System Engineer is responsible for demonstrating to new and existing customers the value of Fronius products and services. This position requires frequent travel to customer sites, installation sites, and meetings.

Tasks and Responsibilities

• Understands Fronius equipment configurations and installation processes
• Troubleshoots, evaluates, and repairs welding equipment in the field
• Evaluates the client’s needs for upgrades or up-sells of current or new installations
• Supports the Fronius Sales Representative with creating system configurations to fulfill the customers’ needs
• Works independently with clients and prospective clients at their locations providing product guidance and support and addressing installation and product usability issues of routine to moderate complexity
• Attends presentations, develops proposals, conducts demonstrations while acting as the technical expert
• Provides system advice for Fronius team members, end customers, distributors, and dealers via phone and email communication
• Performs welding system hardware and software installation and integration at client’s location for both manual and robotic equipment
• Conducts training events for colleagues, distributors, dealers, and end clients with a focus on new and repeat sales
• Customizes training documents for new and existing clients
• Participate in trade fairs and provide product and technical guidance and support at regional and national events
• Leads or supports initiation of modifications/further development of Fronius products
• All other duties as assigned by management

Requirements

• Associates/ Bachelor’s Degree from accredited college or university preferred
• Possess a valid passport, or has the ability to obtain and pay for a valid passport
• Regular Travel
• Must be willing and authorized to travel throughout the USA and Europe
• Must have a valid driver’s license
• Experience in the field and/or Electrical Technology/Engineering
• Welding knowledge/experience a plus
• Robotic knowledge/experience a plus
• Strong knowledge of MS Outlook, Excel, Word, Power Point
• Ability to work independently and/or remotely
• Candidate must be able to work with a team or alone as the need arises
• Problem-solving skills
• Ability to work on multiple projects
• Demonstrated ability as a team contributor

Health and Safety

• Must comply with all safety and health standards established by Fronius USA, LLC and federal, state, or local requirements.
• Ability to bend and reach, with repetitive motion.
• Hearing, naturally or with aids.
• Vision 20/20, with or without correction.
• Physical demands of the job include standing, use of hands to manipulate objects, talking, hearing, looking, typing, walking, twisting, and bending,
• Employees could be requested to lift, carry, reach above the shoulder, stoop, squat, kneel, and crouch.
• Employees could be required to lift up to 50 pounds unassisted.
• Employees will perform duties in an office environment and a field setting.
• Employees will be occasionally exposed to tripping hazards.
• The noise level in the work environment is usually low to medium.

We offer a generous benefit package including:

• Flexible work schedule with hybrid options
• PTO available immediately plus 11 paid holidays

Employer matched 401(k)

Medical, Dental, and Vision covered 100% for employees

50% company paid Medical, Dental, and Vision for your family

Employee Assistance Program

Short-Term and Long-Term Disability

Flexible Spending Accounts for Health Care and Dependent Care

Fronius USA, LLC is proud to offer Equal Employment Opportunities and committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.