System Engineer LP2 Tech at Lilly

Eli Lilly and Company; Lebanon (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Eli Lilly and Company is seeking a System Engineer to provide front-line technical support across Lilly's digital systems, focusing on business systems, infrastructure, and QC Lab interfaces. You will collaborate with manufacturing, quality, and IT teams to gather requirements, document processes, and ensure GMP/data integrity compliance throughout the lifecycle.

The role includes configuring and maintaining systems, supporting infrastructure, and developing dashboards to visualize plant

Qualifications

• Bachelor's degree in computer science, IT, Engineering or related field.
• 3+ years of experience in systems engineering, technical support, infrastructure, or related disciplines.
• 2+ years of experience in GMP, pharmaceutical manufacturing.
• Qualified.

Responsibilities

• Provide day-to-day technical support and troubleshooting for business systems and plant-floor interfaces, resolving incidents within service levels.
• Develop understanding of the system platform and grow toward independent operation.
• Support infrastructure activities (servers, network, user access, configuration) to keep digital solutions running.
• Provide technical support for QC Lab systems and interfaces with lab and quality teams to maintain uptime.
• Gather and document requirements from manufacturing, quality, and IT stakeholders into technical specifications.
• Author and maintain SOPs and process documentation aligned with GMP and validation practices.
• Support design, configuration, qualification, and change management of systems with proper documentation.
• Deliver tasks to improve or maintain business solutions and expand knowledge of business processes.
• Analyze systems to identify opportunities for standardization, automation, and process improvement.
• Build and maintain dashboards and reports (e.g., PowerBI) to track performance.
• Assist in training materials and end-user adoption of new solutions.
• Adhere to security, safety, and compliance protocols and SOPs.

Skills

Systems engineering

Technical support

Documentation

GMP compliance

Education

Bachelor's degree in computer science, IT, Engineering or related field

Tools

PowerBI

Job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Job Position Overview

As a System Engineer, you will serve as a front-line technical support resource across the Tech at Lilly systems landscape, with primary focus on business systems, infrastructure and system configuration support, and support for QC Lab systems. You will partner with process automation, manufacturing operations, quality, and global Tech at Lilly teams to gather requirements, document business processes, and support the configuration, operation, troubleshooting, and continuous improvement of digital solutions, ensuring systems and processes maintain compliance with GMP requirements and data integrity principles throughout their lifecycle.

Responsibilities

• Provide day-to-day technical support and troubleshooting for business systems and related plant-floor interfaces, resolving incidents within service levels and escalating complex issues as needed.
• Develop a high-level understanding of the system and technology platform underlying assigned systems and become familiar with configuring and operating at least one aspect or subsystem, growing toward independent operation with decreasing supervision.
• Provide a supporting role in infrastructure activities (e.g., servers, network connectivity, user access, basic system configuration) needed to keep digital solutions running reliably.
• Provide technical support for QC Lab systems and instrument/software interfaces, coordinating with lab and quality personnel to resolve issues and maintain uptime.
• Gather and document business and functional requirements from manufacturing, quality, and IT stakeholders, and translate them into clear technical specifications and system requirements.
• Author, revise, and maintain SOPs, work instructions, and other process documentation, ensuring alignment with GMP requirements and validation practices.
• Support the design, configuration, qualification, and change management of systems, maintaining accurate project and validation documentation.
• Deliver prescribed tasks that help improve or maintain business solutions, applying and growing a basic knowledge of the business processes enabled by the system.
• Analyze systems and processes to identify opportunities for standardization, automation, and continuous improvement across the IT landscape.
• Build and maintain operational dashboards and reports (e.g., PowerBI) to provide visibility into plant, system, and process performance.
• Assist in developing training materials and support end-user adoption of new or updated digital solutions.
• Adhere to security, safety, and compliance protocols, including training requirements, SOPs, and policies related to system management.

Basic Requirements

• Bachelor’s degree in computer science, IT, Engineering or related field
• 3+ years of relevant work experience in systems engineering, technical support, infrastructure, business/technical analysis, or a related discipline (internship experience considered).
• 2+ years experience working in GMP, pharmaceutical manufacturing.
• Qualified