System Engineer LP2 Tech at Lilly

BioSpace; Lebanon (IN); On-site; USD 95,000 - 125,000; Full time

Job summary

Lilly is seeking a System Engineer to act as front-line technical support across the Tech at Lilly landscape, focusing on business systems, infrastructure, and QC Lab interfaces. You will collaborate with operations, quality, and IT teams to gather requirements, document processes, and maintain GMP-compliant digital solutions throughout their lifecycle.

You will develop expertise across systems, contribute to configuration and validation activities, and help drive standardization and continuous

Qualifications

• Bachelor's degree in computer science, IT, engineering, or related field.
• 3+ years in systems engineering, technical support, or related.
• 2+ years GMP/pharma manufacturing experience or exposure.

Responsibilities

• Provide day-to-day technical support for business systems and plant-floor interfaces.
• Develop understanding of system platform and grow toward independent operation.
• Support infrastructure activities (servers, network connectivity, user access, basic config).
• Provide technical support for QC Lab systems and interfaces with QA teams.
• Gather and document requirements from stakeholders and translate into technical specs.
• Create and maintain SOPs and process docs aligned with GMP and validation practices.
• Assist in design, qualification, change management and validation documentation.
• Deliver tasks to improve or maintain business solutions and automate where possible.
• Analyze processes for standardization and continuous improvement.
• Build dashboards/reports (PowerBI) for visibility into plant and system performance.
• Assist in training materials and end-user adoption.
• Adhere to security, safety, and compliance protocols.

Skills

Systems engineering

Technical support

GMP awareness

Requirements gathering

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

PowerBI

SOP/documentation tools

Job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Job Position Overview

As a System Engineer, you will serve as a front-line technical support resource across the Tech at Lilly systems landscape, with primary focus on business systems, infrastructure and system configuration support, and support for QC Lab systems. You will partner with process automation, manufacturing operations, quality, and global Tech at Lilly teams to gather requirements, document business processes, and support the configuration, operation, troubleshooting, and continuous improvement of digital solutions, ensuring systems and processes maintain compliance with GMP requirements and data integrity principles throughout their lifecycle.

Responsibilities

• Provide day-to-day technical support and troubleshooting for business systems and related plant-floor interfaces, resolving incidents within service levels and escalating complex issues as needed.
• Develop a high-level understanding of the system and technology platform underlying assigned systems and become familiar with configuring and operating at least one aspect or subsystem, growing toward independent operation with decreasing supervision.
• Provide a supporting role in infrastructure activities (e.g., servers, network connectivity, user access, basic system configuration) needed to keep digital solutions running reliably.
• Provide technical support for QC Lab systems and instrument/software interfaces, coordinating with lab and quality personnel to resolve issues and maintain uptime.
• Gather and document business and functional requirements from manufacturing, quality, and IT stakeholders, and translate them into clear technical specifications and system requirements.
• Author, revise, and maintain SOPs, work instructions, and other process documentation, ensuring alignment with GMP requirements and validation practices.
• Support the design, configuration, qualification, and change management of systems, maintaining accurate project and validation documentation.
• Deliver prescribed tasks that help improve or maintain business solutions, applying and growing a basic knowledge of the business processes enabled by the system.
• Analyze systems and processes to identify opportunities for standardization, automation, and continuous improvement across the IT landscape.
• Build and maintain operational dashboards and reports (e.g., PowerBI) to provide visibility into plant, system, and process performance.
• Assist in developing training materials and support end-user adoption of new or updated digital solutions.
• Adhere to security, safety, and compliance protocols, including training requirements, SOPs, and policies related to system management.

Basic Requirements

• Bachelor’s degree in computer science, IT, Engineering or related field
• 3+ years of relevant work experience in systems engineering, technical support, infrastructure, business/technical analysis, or a related discipline (internship experience considered).
• 2+ years experience working in GMP, pharmaceutical manufacturing.
• Qualified