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Quantum Technologies. LLC seeks a System Engineer - Intune AD Admin to manage and optimize endpoint services in Chicago. You will administer Intune, Entra ID, Azure AD, and Endpoint Configuration Manager, build and deploy apps, and support a fleet of laptops and mobile devices.
You will troubleshoot diverse environments, support Teams and Outlook, and automate tasks with PowerShell. This role emphasizes security, incident escalation, and continuous process improvement.
US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other
Administer and maintain Microsoft Intune, Entra ID, Azure AD, and Endpoint Configuration Manager.
Build, package, and deploy applications through Intune Endpoint Manager.
Manage and support enterprise laptops, desktops, and mobile devices.
Handle complex endpoint-related incidents and act as an escalation point for technical support requests.
Administer Azure services and manage the Azure Admin Portal.
Develop support methodologies, escalation procedures, and service improvement processes.
Troubleshoot Windows 10/11, Apple, Android, and Microsoft 365 environments.
Support Microsoft Teams, Teams Premium, Outlook, and other M365 applications.
Manage endpoint security, patching, and software installation activities.
Use PowerShell scripting to automate administrative and support tasks.
Monitor support KPIs, prepare reports, and identify recurring technical issues.
Create and maintain technical documentation, knowledge articles, and training materials.
Train, coach, and mentor support staff while coordinating support activities.
Troubleshoot network connectivity issues involving Ethernet, Wi-Fi, printers, and other peripherals.
Work with internal and external customers to ensure effective IT support and service delivery.
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.