System Engineer

Net2Source Inc.; Laurel (MT); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Specialist to oversee the installation and maintenance of desktop systems. This role involves troubleshooting complex issues, conducting security audits, and ensuring compliance with organizational policies. You'll collaborate with IT teams to implement new technologies and enhance user experience. If you're passionate about technology and eager to make a difference in a dynamic environment, this opportunity is perfect for you. Join a forward-thinking company that values innovation and teamwork, and help drive the success of their IT operations.

Qualifications

• 2+ years of experience in desktop support or similar role.
• Proven experience with endpoint management and desktop provisioning technologies.

Responsibilities

• Oversee installation and maintenance of desktop systems for optimal performance.
• Provide advanced troubleshooting for hardware and software issues.

Skills

Desktop Support

Troubleshooting

Security Audits

System Performance Monitoring

User Training

Education

High School Diploma

Bachelor's Degree in IT or related field

Tools

Endpoint Management Software

Active Directory

PowerShell

Job description

Job Responsibilities:

1. Oversee the installation, configuration, and maintenance of desktop systems, ensuring optimal performance and security.
2. Provide advanced troubleshooting and support for hardware and software issues, resolving complex problems efficiently.
3. Conduct security audits and vulnerability assessments to protect desktop environments from threats.
4. Ensure desktop systems comply with organizational security policies and industry regulations.
5. Monitor system performance and implement improvements to enhance user experience.
6. Work closely with other IT team members to develop and implement new technologies.
7. Collaborate with network and systems engineers to integrate desktop systems with broader IT infrastructure.
8. Maintain detailed records of system configurations, changes, and support activities.
9. Conduct training sessions for end-users and junior support staff to enhance their technical skills.
10. Develop and maintain desktop recovery plans to ensure business continuity in case of system failures.
11. Stay updated with the latest technology trends and recommend improvements to enhance desktop support services.
12. Utilize monitoring tools to proactively identify and resolve potential issues before they impact users.
13. Coordinate with hardware and software vendors for support, procurement, and issue resolution.
14. Follow established CHS policies for Change Management and related ITSM processes.
15. Maintain and promote a strong safety culture and follow all safety policies, procedures and regulations.

Minimum Qualifications (required):

1. High School Diploma (or equivalent)
2. Minimum of 2 years of experience in desktop support or a similar role.
3. Proven experience with endpoint management software platforms, desktop provisioning technologies, and PXE
4. Advanced knowledge of Dell computer hardware and Printers
5. Proficiency in popular operating systems Desktop/Mobile (Windows, IOS, Android) and software applications
6. Experience with Active Directory, DNS, and DHCP
7. Familiarity with network connectivity, patching, port tracing and troubleshooting

Additional Qualifications:

1. Bachelor's degree preferred in Information technology, Computer Science, Computer Engineering, Information Technology Management, or related field
2. Scripting/Automation knowledge (PowerShell)

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting, Agriculture, Construction, Mining Machinery Manufacturing, and Agricultural Chemical Manufacturing