Director, ERP and General Business Systems

1100 Baystate Administrative Svc.; United States; Hybride; USD 192 000 - 261 000; Plein temps

Résumé du poste

Baystate Health is seeking a Director to lead ERP strategy and modernization across the healthcare enterprise. You will partner with executives and operational leaders to ensure technology investments deliver measurable value and aligned platform roadmaps.

The role requires 10+ years in enterprise apps with 5+ years in leadership, familiarity with Workday or Lawson, and PMP certification preferred. Hybrid work in Massachusetts with on-site collaboration as priorities dictate.

Qualifications

• Bachelor's degree in IT, finance, or related field with 10+ years in enterprise applications.
• At least 5 years in leadership with responsibility for complex enterprise platforms or transformation initiatives.
• Experience with Workday, Lawson, or comparable ERP platforms in large health systems or multi-entity orgs.
• PMP certification or equivalent is a plus.

Responsabilités

• Lead ERP strategy, roadmap, and modernization initiatives.
• Partner with executives and operations to ensure value from technology investments.
• Governance: promote standards and reduce customization for long-term sustainability.
• Oversee service delivery, performance metrics, and support models.
• Manage resources, budgeting, vendor oversight, and licensing visibility.
• Develop ERP team and drive change adoption across the organization.
• Ensure ERP solutions align with architecture, cybersecurity, data governance, and compliance.

Connaissances

ERP strategy

Leadership

Vendor management

Enterprise platforms

Change management

Formation

Bachelor's degree

Master's degree (preferred)

PMP Certification

Outils

Workday

Lawson

Description du poste

Responsibilities

• The Director will lead the ERP strategy and roadmap, oversee major implementations and modernization initiatives, and partner with executive and operational leaders to ensure technology investments deliver meaningful business value.
• Lead Enterprise ERP Strategy: Establish and execute a multi-year ERP roadmap aligned with organizational priorities, business transformation, and technology standards.
• Drive Platform Modernization: Oversee implementations, upgrades, integrations, enhancements, and lifecycle decisions across the ERP portfolio.
• Partner Across the Organization: Collaborate with Finance, Supply Chain, Procurement, Human Resources, and operational leaders to translate business needs into scalable technology solutions.
• Strengthen Governance: Promote enterprise standards, delivered functionality, process consistency, and reduced customization to improve long‑term platform sustainability.
• Oversee Service Delivery: Establish performance expectations, support models, service standards, escalation pathways, and key performance indicators.
• Manage Resources and Investments: Provide financial stewardship, resource planning, vendor oversight, licensing visibility, and investment recommendations.
• Lead and Develop Talent: Recruit, coach, and develop a high‑performing ERP team while fostering accountability, collaboration, and continuous improvement.
• Advance Change and Adoption: Ensure major technology changes include effective communication, training, readiness, and ongoing support.
• Manage Risk and Compliance: Ensure ERP solutions align with enterprise architecture, cybersecurity, data governance, access management, and applicable regulatory requirements.

Schedule

Full-time Monday through Friday

Location

1 Monarch Place Springfield, MA

Hybrid work opportunity – 1‑2 times a month on‑site required depending on priorities

Candidate must live in approved remote state – AZ, CT, FL, GA, KS ,MD, MA, MI, MS, NH, NC, OH, PA, RI, SC, TN, TX, VT

Qualifications

• Bachelor's degree 10+ years of progressive experience in enterprise applications, ERP systems, information technology, finance or supply chain technology, or related functions.
• At least 5 years of leadership experience with responsibility for complex enterprise platforms, teams, or transformation initiatives.
• Master's degree in information technology, business administration, finance, healthcare administration, or a related field, preferred Experience leading Workday, Lawson, or comparable ERP platforms within a complex health system or large multi‑entity organization.
• Demonstrated experience with ERP strategy, finance, procurement, supply chain, integrations, major implementations or upgrades, vendor management, and enterprise business‑process transformation.

Education: Bachelors Degree (Required)

Certifications: Project Management Professional (PMP)

Other Compensation Note

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non‑exempt employees and based on assumed full time commitment for exempt employees.

Compensation

Minimum - Midpoint - Maximum $191,651.00 - $220,292.00 - $260,561.00

Equal Employment Opportunity

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health is a not‑for‑profit, integrated healthcare system with hospitals, physician practices, a health plan and more serving over 800,000 people throughout western New England. Baystate Health is the safety net provider in Western Massachusetts. With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high‑quality, compassionate and accessible care in the Pioneer Valley for more than 140 years and continues to be a pillar of its community - rooted here, serving here, and helping generations thrive here. With a focus on advancing health for all, Baystate is not only a keystone of the region, it is a national leader in health care.

Learn more at BaystateHealth.Org

Baystate Medical Center in Springfield
Baystate Children’s Hospital (located at Baystate Medical Center)
Baystate Franklin Medical Center in Greenfield
Baystate Wing Hospital in Palmer
Baystate Noble Hospital in Westfield
Baystate Mercy Hospital in Springfield