System Director Retail Pharmacy Services

Tower Health; West Reading (Berks County); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Generous time off

Tuition assistance

Comprehensive benefits

Tower Advance Pay

Employee Assistance Program

Retirement Savings Program

Life Insurance

Job summary

Tower Health seeks an experienced system director to oversee our retail, specialty and mail order pharmacy services. The role focuses on patient-centric operations, performance monitoring, and staff leadership across multiple locations.

You will manage budgets, staffing, and service enhancements while coordinating with other care teams to ensure high-quality patient care and efficient resource use.

Qualifications

• Pharmacist license in PA with appropriate credentials.
• Experience leading large teams in pharmacy operations.
• Familiarity with specialty and mail order pharmacy accreditation preferred.

Responsibilities

• Oversee retail, specialty and mail order pharmacy services.
• Monitor performance against budget, quality and patient experience metrics.
• Manage daily operations, staffing, scheduling and capital expenditure.
• Coordinate with healthcare providers to ensure patient care continuity.
• Develop systems for operational efficiency and fiscal responsibility.

Skills

Leadership

Strategic Thinking

Analytical Skills

Patient Care

Epic Proficiency

Financial Acumen

Staffing & Scheduling

Change Management

Education

Doctorate Degree

PA Pharmacist License

Job description

Job Summary

Tower Health is seeking amotivated, experienced leader to oversee our retail, specialty and mail order pharmacy services.

The System Director for Retail Pharmacy Services:

• Develops, manages and operates an assigned pharmacy service area in a patient-centric manner.
• Monitors and manages system performance against metrics (budget, quality, patient experience).
• Oversees all facets of daily operations, including reviewing, recommending, and implementing service enhancements; managing capital, expense, and revenue budget for the area; establishing and maintaining an organizational structure and staffing to effectively accomplish service line goals; supervising staff and coordinating scheduling.
• Ensures the effective and efficient provision of patient care services, including coordination with other health care providers.
• Develops and maintains systems to ensure operational efficiency, efficient use of resources, and fiscal responsibility.
• Upholds the mission, vision, values, and customer service standards of Tower Health.

BENEFITS

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

Qualifications

Education Requirements

• Doctorate Degree - OR - combination of relevant education & experience may be considered in lieu of Doctorate Degree

Experience

• Experience leading large teams required
• Familiarity with specialty and mail order pharmacy accreditation preferred

Certification and Licensure

• PA Pharmacist License

Required Skills

• Accountable for maintaining workplace safety
• Analytical Skills
• Change Management
• Collaborative Skills
• Customer Service Skills
• Detail Oriented
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• Financial and Business Acumen
• Leadership Skills
• Listening Skills
• Microsoft Office Applications
• Organizational Skills
• Prepare & Give Presentations
• Problem Solving Skills
• Project Management Skills
• Strategic Thinking
• Strong Team Player

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

There are currently 7 ambulatory pharmacy locations with more opening in the near future.