System Director Resident Experience

Forefront; Greensburg (Westmoreland County); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Unlimited PTO

Pet insurance

Job summary

Forefront is seeking a Director of Resident Experience to create a vibrant, engaging community culture across life enrichment, hospitality, and wellness. You will partner with culinary, nursing, and operations teams to ensure residents feel connected, valued, and at home, and you will lead programs that align with the seven dimensions of wellness.

This exempt, salaried role requires leading a team, managing scheduling and budgets, and building relationships with families and community partners.

Qualifications

• Experience leading life enrichment and concierge teams.
• Strong collaboration with culinary, wellness, nursing, and operations.
• Ability to manage budgets and compliance.
• Excellent resident relations and family communications.

Responsibilities

• Lead life enrichment and concierge staff, and supervise programming.
• Develop monthly calendars with social, educational, cultural, fitness, and purpose-driven activities.
• Oversee resident councils, clubs, and volunteer opportunities; evaluate participation metrics.
• Manage department budget, purchasing, scheduling, and compliance with regulations.
• Collaborate with sales/marketing on events and promotions to engage the community.
• Occasional travel for company meetings and community initiatives.

Skills

Leadership

Staff supervision

Resident engagement

Program design

Budget management

Regulatory compliance

Vendor management

Community outreach

Job description

Forefront is dedicated to enhancing lives through exceptional culinary and support services. As a leader on our team, you play a vital role in driving operational success within a healthcare environment. Through our core values Tenacity, Integrity, Creativity, Service Excellence, Safety, and Caring, you will lead teams, ensure high-quality service delivery, and help create a clean, safe, and healing environment for all. If you are passionate about leading people, developing teams, and making a meaningful impact, we invite you to join us.

Why You’ll Love Leading With Us

• Supportive Culture: Collaborate with a leadership team that values input, accountability, and continuous improvement
• Growth-Focused: Access to leadership development, Lean Six Sigma opportunities, and career advancement pathways
• Comprehensive Benefits: Medical, dental, vision, life insurance, 401(k), pet insurance, and unlimited PTO

The Director of Resident Experience is responsible for creating a vibrant, engaging, and purpose-driven community culture that supports the social, emotional, physical, intellectual, spiritual, environmental, and vocational well‑being of residents.

This role leads life enrichment, resident engagement, volunteer coordination, and hospitality initiatives while partnering closely with culinary, wellness, nursing, and operations teams to ensure every resident feels connected, valued, and at home.

The Director serves as a key ambassador of the community—driving programs, events, and services that foster belonging, independence, and quality of life across all levels of care.

This is an exempt salaried position, with expected hours to include: days, evenings, weekends, and holidays.

Essential Functions And Duties

Resident Engagement & Programming

• Design and implement a dynamic resident experience program based on the 7 Dimensions of Wellness
• Develop monthly calendars featuring social, educational, cultural, fitness, and purpose-driven activities
• Personalize engagement plans for residents based on interests, abilities, and life history
• Oversee clubs, outings, volunteer opportunities, intergenerational programs, and signature events
• Evaluate participation and satisfaction metrics to continuously improve offerings

Leadership & Team Development

• Recruit, train, and supervise life enrichment and concierge staff
• Lead resident experience meetings and cross-department collaboration
• Manage scheduling, performance coaching, and professional development
• Build a culture of hospitality and service excellence

Resident & Family Relations

• Serve as a primary contact for resident concerns, feedback, and suggestions
• Partner with social services and clinical teams on transitions of care
• Support move‑ins, orientations, and new resident onboarding
• Facilitate resident councils and community forums

Operations & Compliance

• Develop and manage department budget and purchasing
• Ensure documentation meets state and regulatory requirements
• Maintain transportation scheduling and safety standards
• Oversee vendor relationships and community partnerships

Marketing & Community Outreach

• Collaborate with sales/marketing on events, tours, and promotions
• Build relationships with local organizations, schools, and faith communities
• Promote the community as a destination for purposeful living

Travel

Occasional travel for company meetings by car and/or plane may be required.

Salary

$85,000 to $90,000

General Responsibility as Required for Position

• Responsible for acting in conformance with all facility and departmental policies and procedures including those relating to Human Resources, Code of Ethics and Business Conduct, Health and Safety regulations, Compliance requirements, Patient Rights, Confidentiality, and HIPAA. Responsible for acting in conformance with accrediting agency standards.
• Attends department meetings as required.
• Demonstrates accountability to accept responsibility for personal/professional growth and any required certification/licenses, if applicable.
• Completes mandatory training and competencies annually.

Forefront will not discriminate based on race, color, sex, height, weight, disability, national origin, religion, marital status, pregnancy, military service, genetics, sexual orientation, gender identity, age, or any other protected class in its hiring practices, conditions for transfer or promotion, policies, discipline, discharge, terms, conditions or benefits of employment.