System Director of Central Staffing Office

AMN Healthcare Leadership Solutions | B.E. Smith; Springfield (MA); On-site; USD 130,000 - 160,000; Full time

Job summary

AMN Healthcare Leadership Solutions | B.E. Smith is seeking a System Director of Central Staffing Office to join Baystate Health. This key role provides strategic and operational oversight for staffing operations, ensuring effective nursing coverage and organizational goals are met.

The ideal candidate will have a Bachelor's degree in nursing, with a Master's degree strongly preferred, and over 15 years of progressive nursing leadership experience. Strong leadership and compliance skills are essential for this role, which is located in Springfield, Massachusetts.

Qualifications

• Minimum of 15+ years of progressive nursing leadership experience required.
• Proven track record in staffing operations and team development.

Responsibilities

• Provide strategic and operational oversight for staffing operations.
• Oversee daily staffing and manage shift coverage.
• Promote collaboration and operational excellence within the team.
• Ensure compliance with staffing regulations and organizational goals.

Skills

Nursing leadership

Staffing operations management

Financial metrics monitoring

Team leadership and mentoring

Regulatory compliance

Education

Bachelor's degree in nursing

Master's degree (strongly preferred)

Job description

Job Description & Requirements

System Director of Central Staffing Office – StartDate: ASAP

Join Western Massachusetts’ largest integrated healthcare system, Baystate Health, as the new System Director of Central Staffing Office. The System Director will provide strategic and operational oversight for centralized staffing operations across Baystate Health, ensuring safe and effective nursing coverage based on patient volume, acuity, and staffing competencies.

• Oversee approximately 8+ FTEs and develop/implement staffing models, workforce strategies, and scheduling processes that optimize labor utilization, productivity, and patient care outcomes across the health system.
• Oversee daily staffing operations including shift coverage, float pool management, supplemental staffing, sick calls, and last-minute staffing adjustments.
• Monitor staffing-related financial and operational metrics including overtime, agency utilization, vacancy trends, FMLA usage, fill rates, and labor productivity to drive continuous improvement initiatives.
• Lead, mentor, and develop Central Staffing Office team members while promoting accountability, collaboration, operational excellence, and professional growth.
• Provide oversight for staffing technology, scheduling applications, predictive analytics tools, and payroll accuracy to improve workforce planning and operational efficiency.
• Collaborate with nursing leadership, finance, human resources, quality, and risk management teams to support staffing compliance, surge capacity readiness, and organizational goals.
• Ensure compliance with federal, state, regulatory, accreditation, and organizational staffing requirements while serving as a key liaison between the Central Staffing Office and system leadership.

Requirements

• Bachelor’s degree in nursing required; master’s degree strongly preferred.
• A minimum of 15+ years of progressive nursing leadership experience is required.

Organization

• Baystate Health is a leading integrated healthcare system serving Western Massachusetts, with an academic medical center, a children’s hospital, and three community hospitals.

Please apply directly and for any further inquiries or referrals, direct them to:

Christine Young
Executive Recruiter
[e-mail]
913-752-4532

#BESrecruitment