System Capacity Command Center- EVS and Transport Dispatch- Full-time nights 6p- 6:30a, Portage Rd.

Bronson Healthcare; Portage (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Bronson Healthcare Group in Portage, MI seeks a System Capacity Command Center Dispatch Specialist to support EVS and Patient Transport operations. The role ensures efficient patient throughput and coordinates with hospital leadership to optimize resources during the night shift.

The ideal candidate has a high school diploma or GED and 1–2 years of healthcare experience, with Epic experience preferred and proficiency in Microsoft Office and related staffing tools.

Qualifications

• High school diploma or GED required, with 1–2 years healthcare experience.
• EVS and/or Patient Transport experience strongly preferred.
• Proficient with multiple standard business software (Microsoft applications, staffing, payroll, and supply applications).
• Epic experience preferred.

Responsibilities

• Dispatch services to staff and managers of the System Environmental Services and Patient Transport departments.
• Collaborate with site EVS and Patient Transport leadership and Capacity Command Center teams.
• Organize and maintain the Epic EVS & Patient Transport command center and ensure proper patient throughput.
• Maintain communication with house managers, charge nurses, testing departments, and unit clerks to track room and patient priority.
• Run Epic productivity and quality reports daily, monthly, and yearly.
• Collect and report throughput data to EVS and Patient Transport leadership and Capacity Command Center team.
• Work with Bronson Capacity Command Center (CCC) team and leaders on clinical priorities and synchronization.

Skills

Healthcare experience

Communication

Reliability

Education

High school diploma or GED

Tools

Epic

Microsoft Office

Payroll software

Staffing software

Job description

Location Portage-6901 Portage Rd. - Business Office Building

Title System Capacity Command Center- EVS and Transport Dispatch- Full-time nights 6p- 6:30a, Portage Rd.

• Under general supervision and according to established policies and procedures provides dispatch services to staff and managers of the System Environmental Services and Patient Transport departments.
• Communicate and collaborate with site-specific EVS and Patient Transport leadership team, as well as, the System Capacity Management Team.
• Organize and maintain the Epic EVS & Patient Transport command center and ensure proper patient throughput is achieved.
• Keep in constant communication with house managers, charge nurses, testing departments, and unit clerks to track room and patient priority.
• Use critical thinking to dispatch department resources to high-priority areas of the hospital.
• Run Epic productivity and quality reports daily, monthly, and yearly.
• Collect and report throughput data to EVS and the Patient Transport leadership and Capacity Command Center team.
• Work with Bronson Capacity Command Center (CCC) team members and leaders regarding clinical priorities and synchronization based on system needs.
• Collaborates with CCC operations and acute care leadership to identify process improvement strategies, reduce patient length of stay (LOS), trend delays, support quality initiatives and enhance patient safety.

• High school diploma or general education degree (GED) and 1-2 years of general healthcare experience required.
• EVS and/or Patient Transport experience is strongly preferred.
• Additional training is provided on the job.
• Must be proficient with multiple standard business software(s) on a personal computer (i.e. Microsoft applications, staffing, payroll, and supply applications).
• Epic experience preferred.
• Additional training is provided on the job.
• Must be dependable and reliable.
• Must be able to maintain both staff and patient confidentiality.
• Must be able to communicate effectively with others by phone, face-to-face, and in writing.
• Ensure patient throughput efficiency for Environmental Services and Patient Transport by utilizing EPIC and site-specific resources.
• Prioritize labor to critical duties/areas.
• Run Epic Productivity and Turnaround time reports for Environmental Services and Patient Transport.
• Collaborate with other department members of the System Throughput Team.
• Communicate with site-specific Environmental Services and Patient Transport leadership teams and support staff.
• Delegate tasks to the proper individual(s).
• Work with the EPIC team to develop and evolve productivity reports.
• Other duties may be assigned.

The job produces some physical demands.

Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

Work which is constantly and exceptionally tiring mentally and/or visually.

Conditions exist more than 90% of the work time.

Shift 12 Hour Night Shift Time Type Full time Scheduled Weekly Hours 36

Cost Center 1515 Capacity Management (BHG)

Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What’s more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.