System and Network Engineer/Helpdesk Support Engineer (MSP)-L1

Elogixit; Arizona; Remote; USD 60,000 - 100,000; Full time

Job description

ELogix IT (Managed Service Provider) is actively searching for a proactive and motivated System and Network Engineer to become a valued member of our team. This role involves delivering top-notch remote support to a diverse range of users, including both our internal staff and esteemed clients across the United States. As a skilled troubleshooter, you will tackle challenges head-on, ensuring seamless operations and unrivaled service quality.

About Us:

As a leading provider of cutting-edge software solutions, ELogix IT empowers businesses and individuals to achieve their goals in the digital age. With our highly skilled professionals and commitment to excellence, our team delivers cutting-edge technology every day. We are providing multiple services to our respectable clients in Pakistan as well as in the USA.

Job Description:

• Practical experience in DHCP, DNS, FTP, SMTP/POP/IMAP, VPN, and RMM.
• Manage Office 365 tenants, including creating users, troubleshooting email delivery service, creating subscriptions, adding licenses, managing online email archives, and auditing emails.
• Experience with email security tools like Microsoft Defender and Proofpoint.
• Deploy email security policies in Microsoft Defender or Proofpoint.
• Manage SharePoint and audit user rights for file permissions.
• Manage Active Directory, creating AD users, AD groups, and GPO.
• Experience with RMM tools like ConnectWise, Ninja, LabTech, etc.
• Ability to write KBI in a document database like IT Glue.
• Work independently on Windows computers to configure static IPs, perform Windows updates, and manage Windows upgrades.
• Configure VPN access like Meraki VPN and L2TP.
• Experience with Azure AD.
• Experience in the renewal of SSL and domains.
• Troubleshoot network issues.
• Monitor network performance using tools like PRTG or Auvik.
• Monitor system performance, IT operations, and storage utilization.
• Plan for necessary hardware or software upgrades to support system growth.
• Knowledge of script writing in Bash, Windows batch, PowerShell, or other languages is a plus.
• Experience with Linux servers is a plus.
• Ability to configure routers, switches, access points, VLANs, and VPNs is a plus.

Skills and Experience Desired:

• BS or MS in IT, CS, SE, Telecom, or related fields.
• 3+ years of IT or related experience.
• Professional IT Certifications, such as Microsoft MCP, MCITP, MCSA, MCSE, CCNA, VMware VCP, AZ-104, MS-300 / 301, or any other related certification.
• Interpersonal skills: telephony skills, communication skills, active listening, and customer care.
• Diagnosis skills for technical issues.
• Ability to multi-task and adapt to changes quickly.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills for quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment.