System Analyst - RedCap

Zenfreed, LLC; Lansing (MI); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

Zenfreed, LLC is partnering with the State of Michigan to source an experienced REDCap Application Administrator/Application Support Specialist. The role delivers operational and technical support for an existing REDCap environment hosted on AWS, including administration, maintenance, troubleshooting, upgrades, user support, vendor coordination, and integration to ensure a secure, reliable platform.

The position requires close collaboration with DTMB infrastructure teams, AWS security, and

Qualifications

• 5+ years of experience in REDCap administration, support, and integration.
• Experience with REDCap API integration and External Modules implementation.
• Experience supporting enterprise web apps on AWS.
• Experience designing, developing, and troubleshooting RESTful APIs.
• Experience with OIDC/SAML integration and HIPAA/compliance requirements.

Responsibilities

• Provide operational and technical support for REDCap on AWS.
• Install, configure, and support REDCap External Modules using PHP.
• Manage REDCap API integrations and data automation workflows.
• Coordinate updates, patches, and upgrades with Vanderbilt REDCap support.
• Maintain security, authentication, and audit logging per standards.

Skills

REDCap

PHP scripting

MySQL

AWS

RESTful APIs

OIDC/SSO

Linux

Apache/Nginx

Education

Bachelor's Degree

Tools

AWS

Azure DevOps

ServiceNow

Active Directory

LDAP

Job description

Lansing, United States | Posted on 09/15/2026

• Minimum Education Requirement Bachelor's Degree
• City Lansing
• Country United States

Job Description

The State of Michigan is seeking an experienced REDCap Application Administrator/Application Support Specialist to provide operational and technical support for an existing REDCap environment hosted on Amazon Web Services (AWS). The selected contractor will be responsible for the administration, maintenance, troubleshooting, upgrades, user support, vendor coordination, and integration of the REDCap application to ensure a secure, reliable, and highly available platform.

This position requires close collaboration with business stakeholders, DTMB infrastructure teams, AWS administrators, security teams, and Vanderbilt University REDCap support

Job Duties

• Support the REDCap application hosted in AWS with user/project management, reports and surveys.
  
• Coordinate and implement REDCap software updates, patches, and version upgrades in collaboration with Vanderbilt University.
  
• Install, configure, and support REDCap External Modules using PHP on Linux/AWS environments including Apache/Nginx.
  
• Develop, maintain, and troubleshoot REDCap API integrations with internal and external applications and automate data flows.
  
• Serve as the primary technical contact for REDCap-related issues.
  
• Implement and maintain OIDC integration, Active Directory/LDAP, and SSL/TLS certificates.
  
• Prepare the scripts to load data to Redcap database using Data import tool or using Redcap APIs.
  
• Coordinate with AWS infrastructure teams regarding servers, storage, networking, SSL/TLS certificates, security groups, backups, and system monitoring.
  
• Provide day-to-day operational support, including troubleshooting application, infrastructure, and user issues, documentation and training.
  
• Monitor application performance and proactively identify and resolve issues.
  
• Support disaster recovery, backup validation, and system recovery activities.
  
• Develop automation scripts for reporting, and data validation (PHP and SQL).
  
• Maintain MySQL databases, perform queries and validation.
  
• Maintain technical documentation, standard operating procedures, and configuration documentation
  
• Coordinate issue resolution with vendors, developers, database administrators, security teams, and business users.
  
• Participate in change management, release management, and production support activities.
  
• Ensure compliance with State security standards, applicable data privacy requirements, HIPAA compliance, and proper audit logging.
  
• Create and maintain Azure DevOps work items for REDCap enhancements, defects, upgrades, API development, and maintenance activities.
  
• Maintain priorities, assignments, status, dependencies, and target completion dates.
  
• Monitor dashboards and reports to identify aging or overdue work.
  
• Provide status reporting to IT leadership and Public Health program stakeholders
  

Experience supporting REDCap in a public health, healthcare, higher education, or research environment.

Experience with REDCap API integration and External Modules implementation.

Experience with Twilio / SMS survey gateway

Requirements

5+ years:

• Experience with PHP Microservices development with configuration and troubleshootingFive or more years of experience with MySQL database management.
  
• Experience with PHP configuration and troubleshooting.
  
• Experience with Python scripting for loading and query data.
  
• Experience designing, developing, implementing and troubleshooting RESTful APIs.
  
• Experience supporting enterprise web applications hosted on AWS.
  

Desired Skills

5+ years:

• Experience with PHP Microservices development with configuration and troubleshooting.
  
• Experience with MySQL database management.
  
• Experience with PHP configuration and troubleshooting.
  
• Experience with Python scripting for loading and query data.
  
• Experience designing, developing, implementing and troubleshooting RESTful APIs.
  
• Experience supporting enterprise web applications hosted on AWS.
  

Experience using AWS Cloud services (EC2, S3, VPC, security groups).

Experience with Apache or Nginx web servers.

Experience with OIDC/SAML integration.

Experience with SSL/TLS certificate management and HIPAA compliance.

Experience managing application security, authentication, and user access.

Experience coordinating software upgrades and vendor support.

Experience with End-user support, documentation and training.

Strong analytical, troubleshooting, and problem-solving skills.

Excellent written and verbal communication skills.

Experience supporting REDCap in a public health, healthcare, higher education, or research environment.

Experience with REDCap API integration and External Modules implementation.

Experience with Active Directory, LDAP, or Single Sign-On (SSO).

Experience using ServiceNow or another enterprise ticketing system.

Experience with DevOps or similar tools.

Experience supporting API integrations with enterprise applications.

Experience with Python scripting for automation.

Experience with SSIS/ SQL Server agent.

Experience with Twilio / SMS survey gateway experience.

AWS Cloud Practitioner, SysOps Administrator, or Solutions Architect certification.

• Bachelor's Degree
  

Location

• Candidates MUST be local to Lansing, Michigan area (within 75 miles) at time of submission. This requirment is non-negotiable
  
• Positionis a hybrid schedule with in office 2 days a week upon start. Wednesdays and Thursdays are required on-site days and cannot be altered. Candidates must meet all these requirements from the beginning (non negotiable)
  
• Working hoursMonday-Friday, approximately 8:00 a.m. to5:00 p.m.
  

Additional Requirements

• Must be authorized towork in the United States; We are unable to offersponsorships at this time
  
• Must undergo a background checkand drug screening for employment.
  

Employment Terms

• This is a W2 position
  
• HYBRID schedule - in office 2 days a week upon start. Wednesdays and Thursdays are required on-site days and cannot be altered. Candidates must meet all these requirements from the beginning (non negotiable)
  

AtZenfreed, we are more than an IT company. We bridge thegap between people wanting to do the work they were meant to doand organizations needing the right talent.

We are dedicated to building a diverse,inclusive and authentic workplace, so if you’re excitedabout this role but your past experience doesn’t alignperfectly with every qualification in the job description,we encourage you to apply anyway. You may be just the rightcandidate for this or other roles.

We understand a comprehensive benefits package is crucial toemployment satisfaction. We offer medical, dental and vision coverageoptions for all employees.