System Analyst - Public Safety Systems

Calcasieu Parish Sheriff's Office; Lake Charles (LA); On-site; USD 85,000 - 110,000; Full time

Job summary

Calcasieu Parish Sheriff's Office in Lake Charles, LA is seeking a Public Safety Systems Analyst to join the CIS department. You will administer, integrate, and analyze enterprise public safety systems including CAD, RMS, JMS, LERMS, and related tools, translating agency needs into technical specifications.

Responsibilities include evaluating vendor updates, validating changes, supporting testing, maintaining documentation, and ensuring security controls.

Qualifications

• Five years of experience administering or supporting enterprise applications.
• Experience translating business requirements into system configurations.
• Knowledge of system integrations and data flows between apps.
• Ability to write SQL queries for analysis and troubleshooting.
• Proficiency with Microsoft Office applications.
• Valid driver's license.
• Ability to maintain confidentiality.
• Willingness to work after-hours on-call rotation.
• Strong communication and organizational skills.
• Excellent customer service.

Responsibilities

• Serve as the primary technical SME for public safety technology products (CAD, Mobile, LERMS, JMS).
• Translate operational needs into system requirements and configurations for vendors and CIS team.
• Define and document processing logic, validations, and expected system behavior.
• Analyze interfaces, data structures, and data flows between public safety systems and external systems.
• Assess vendor upgrades and patches for impact on workflows and integrations.
• Validate vendor releases and support user acceptance testing.
• Troubleshoot complex system, data, and integration issues with vendors.
• Define security, auditability, and performance requirements for systems.
• Administer and audit role-based access controls and least-privilege principles.
• Oversee technology projects including requirements, testing, and cutover.
• Provide governance of workflows and configuration standards.
• Conduct organization-wide training for the portfolio.

Skills

Public safety systems

SQL queries

System integration

Documentation

Customer service

Security concepts

On-call readiness

Education

Bachelor's degree in Information Systems / IT / Computer Science

7+ years experience in law enforcement technology systems

Tools

CAD

LERMS

JMS

RMS

APIs

Job description

Our team is looking for a Public Safety Systems Analyst to join the CIS department and support the mission of the Calcasieu Parish Sheriff's Office. As a member of a skilled team of professionals, you'll be responsible for the administration, integration, and technical analysis of the agency's public safety systems portfolio while providing stellar service to all divisions of the organization. Employment with CPSO is a rewarding experience that allows you to serve your community with an organization that is committed to the highest professional standards of law enforcement.

DUTIES:

• Serve as the primary technical subject-matter expert for all public safety technology products (Computer Aided Dispatch/CAD, Mobile, Law Enforcement Records Management System/LERMS, Jail Management System/JMS, and related tools and integrations).
• Translate operational needs from agency divisions into system requirements, configuration changes, and technical specifications for vendors and CIS team members.
• Define and document processing logic, validations, exception handling, and expected system behavior for workflows, forms, and system configurations.
• Analyze and document interfaces, data structures, data flows, and dependencies between public safety systems and connected local, state, and federal systems.
• Assess the impact of vendor upgrades, patches, and configuration changes on workflows, integrations, and downstream systems before implementation.
• Validate vendor releases and configuration changes against approved requirements and expected system behavior, and support user acceptance testing and post-release validation.
• Troubleshoot complex system, data, and integration issues, lead defect triage with vendors, and coordinate with CIS team members to resolve technical incidents.
• Define security, auditability, and performance requirements for assigned systems, including CJIS technical controls, in coordination with the infrastructure and security team.
• Administer and audit role-based access controls to ensure users operate within the principle of least privilege.
• Oversee and coordinate technology projects for assigned portfolio, including requirements definition, testing, and cutover activities.
• Provide ownership and governance of workflows, operating procedures, and system configuration standards.
• Conduct organization-wide training for assigned portfolio.
• Evaluate service trends and perform root cause analysis on high-priority problems.
• Maintain comprehensive documentation for assigned portfolio, including configuration records, interface specifications, and data flow diagrams, traceable to approved requirements.
• Recommend technology products and services that improve the end-user experience with CPSO information systems.
• Effectively communicate ticket status, set realistic expectations, and follow work through to resolution.
• Apply the principle of least privilege to all access requested, granted, used, or administered.
• Document work in the service desk ticketing system with accurate detail, and keep configuration, asset, and procedural documentation current.
• Complete required security awareness training and model secure practices for agency personnel.
• Demonstrate the agency's core values of Professionalism, Respect, Integrity, Accountability, and Excellence in all work and interactions.

REQUIREMENTS:

• Minimum of five (5) years experience administering, analyzing, or supporting enterprise applications; or an equivalent combination of education and experience.
• Experience translating business requirements into system configurations or technical specifications.
• Working knowledge of system integrations, interfaces, and data flows between applications.
• Working knowledge of relational databases and the ability to write queries for analysis and troubleshooting.
• Proficiency with Microsoft Office applications.
• Valid driver's license.
• Ability to maintain a high degree of confidentiality.
• Work in an after-hours on-call rotation.
• Strong communication, organizational skills, and time management skills.
• Excellent customer service skills and desire to help the agency succeed.

EDUCATION:

• Bachelor's or higher degree in Information Systems, Information Technology, Computer Science, or a related field preferred.
• In lieu of a degree, applicants with 7+ years of progressively responsible experience managing or supporting law enforcement technology systems (such as CAD, RMS, JMS) may be considered.

PREFERRED KNOWLEDGE SKILL AND ABILITY:

• Experience with law enforcement applications (such as CAD, RMS, and JMS) and related processes and workflows.
• Experience with computer programming or scripting (Python, PowerShell, SQL, etc.).
• Experience with APIs, interface engines, or criminal justice data exchange standards.
• Experience writing system requirements, test cases, or technical specifications.
• Familiarity with the CJIS Security Policy.
• Experience with generative AI products for office productivity.
• Skilled in troubleshooting and diagnosing common usability issues.
• Familiarity with basic cybersecurity concepts and best practices.