System analyst in travel insurance

Andersen; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Participation in BA meetups

Certification support

Knowledge Base access

Job summary

Andersen ищет ведущего системного/бизнес-аналитика для проекта по развитию мобильной платформы travel insurance и цифровых сервисов. Ваша роль — руководить анализом требований, взаимодействовать с командами разработки, QA, архитекторами и бизнес-акционерами для обеспечения seamless customer experiences.

Ключевые задачи включают сбор и описание требований, создание технических User Stories и критериев приемки, работу над backlog и взаимодействие со стейкхолдерами для достижения целей проекта.

Qualifications

• Опыт 3+ лет в сложной интеграции систем и анализе требований.
• Умение писать User Stories, Acceptance Criteria и функциональные спецификации.
• Умение вести требования и дорожные карты шаг за шагом.
• Опыт работы с REST API, JSON и распределёнными системами.
• Умение работать с бизнес-стейкхолдерами и помогать вырабатывать решения.

Responsibilities

• Лидерство в анализе системных интеграций и бизнес-аналитике.
• Сбор, анализ и структурирование требований.
• Создание технических User Stories и Acceptance Criteria.
• Участие в доработке backlog и согласовании требований с участниками проекта.
• Обеспечение готовности историй к разработке и тестированию.
• Ведение документации в Jira и Confluence.
• Поддержка реализации, UAT, релизов и анализа production-сбоев.

Skills

Бизнес/системный анализ

Английский уровень (Upper-Intermediate

Управление стейкхолдерами

Agile (управление проектами)

REST API

JSON

Tools

Jira

Confluence

Job description

Описание:

Описание: Andersen is hiring a Lead System/Business Analyst for a project developing a mobile travel insurance platform and delivering seamless digital services and customer experiences. The project is focused on developing and enhancing a customer-facing mobile platform for travel insurance services across multiple markets. It enables users to manage policies, access coverage and assistance services, submit and track claims, receive notifications, and interact with an AI-powered chatbot.

Задачи:

Задачи: Leading system integrations/business analysis activities for platform features and initiatives. Collecting, analyzing, clarifying, and structure business and functional requirements. Creating technical User Stories, Acceptance Criteria, functional specifications, and end-to-end flows. Leading backlog preparation and supporting backlog prioritization together with relevant product and business stakeholders. Driving refinement sessions and ensuring stories are ready for development. Taking ownership of requirements throughout the full delivery lifecycle. Analyzing complex mobile journeys covering policy, coverage, assistance, claims, registration, authentication, and other customer-facing services. Identifying dependencies between mobile, backend systems, APIs, and other involved teams. Working closely with developers, QA, architects, product stakeholders, and external teams. Validating proposed solutions against business requirements and expected customer experience. Supporting implementation, testing, UAT, release preparation, and production issue analysis. Identifying requirement gaps, edge cases, risks, and inconsistencies early. Maintaining clear and structured project documentation in Jira and Confluence. Supporting cross-team alignment and ensuring requirements are consistently understood by all involved parties. Acting as a key functional contact for the team and helping drive topics to resolution.

Требования:

Требования: Strong Business/System Analysis background, with at least 3+ years of experience in complex system integrations. Ability to independently lead requirements with limited supervision. Strong experience with User Stories, Acceptance Criteria, use cases, process flows, and functional specifications. Excellent analytical and problem-solving skills. Experience working with complex integrations and distributed systems. Deep understanding of REST APIs, JSON, backend integrations, and data flows. Strong stakeholder management and communication skills. Ability to facilitate refinements and requirement workshops. Ability to challenge requirements and proactively identify missing scenarios and dependencies. Experience with Agile delivery and cross-functional teams. Level of English – from Upper-Intermediate and above.

• Experience in insurance, travel insurance, or financial services
• Previous experience with customer-facing mobile applications
• Knowledge of policy management, coverage, claims, or assistance processes
• Experience with authentication and customer account management flows
• Understanding of microservice architecture

Условия:

Условия: We give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates. There are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded. You will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow. Our employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more.