System Analyst

Insight Global (United States); Newark (OH); Hybrid; USD 55,000 - 96,000; Part time

Job summary

Insight Global in Newark, OH is seeking a Business Systems Operations Specialist for a 6-month contract with potential to extend or convert to full-time. The role is hybrid: on-site M-W in Newark and remote Th-F.

You will manage tickets, perform routine admin tasks, support banking applications, test changes, document work, and coordinate with business teams to keep multiple systems running smoothly.

Qualifications

• 2–5 years of experience with business applications, systems operations, or systems administration.
• Experience managing tickets, configuration changes, testing, validation, and documentation.
• Familiar with formal change-control processes and business approvals.
• Detail-oriented with the ability to manage recurring tasks with firm deadlines.
• Strong troubleshooting, organization, and communication skills.

Responsibilities

• Review and complete service tickets based on priority and due date.
• Perform routine application administration, configuration changes, file uploads, and system maintenance.
• Support lending and banking systems, including rate, product, dealer, security, template, and data updates.
• Test and validate changes to ensure accuracy.
• Document completed work and follow established change-control procedures.
• Coordinate with internal business teams and support multiple applications based on daily needs.

Skills

Ticket management

System administration

Change control

Documentation

Attention to detail

Communication

Tools

DecisionLender

ACES

Encompass

Navigator

Verafin

RouteOne

DealerTrack

AppOne

Job description

This role will start out as a 6-month contract with possibility of extension and/or FTE conversion.

It will be hybrid in Newark, OH (M-W Onsite, Th-F Remote).

Must-Have

• 2–5 years of business application, systems operations, or systems administration experience.
• Experience managing tickets, system/configuration changes, testing, validation, and documentation.
• Experience with formal change-control processes and business approvals.
• Strong attention to detail and ability to manage recurring tasks with firm deadlines.
• Strong troubleshooting, organization, and communication skills.

Nice-to-Have

• Banking, lending, mortgage, financial services, or other controlled-environment experience.
• Experience with DecisionLender, ACES, Encompass, Navigator, Verafin, RouteOne, DealerTrack, AppOne, or similar applications.
• Background as a Business Systems Analyst, Systems Analyst, Systems Specialist, or Application Support Analyst.

Day-to-Day

• Review and complete service tickets based on priority and due date.
• Perform routine application administration, configuration changes, file uploads, and system maintenance.
• Support lending and banking systems, including rate, product, dealer, security, template, and data updates.
• Test and validate changes to ensure accuracy.
• Document completed work and follow established change-control procedures.
• Coordinate with internal business teams and support multiple applications based on daily needs.

Job Overview

The Business Systems Operations Specialist will support the daily administration and maintenance of business-critical banking applications. This person will manage tickets, make controlled system changes, validate results, document work, and complete recurring operational tasks within established deadlines. The ideal candidate is detail-oriented, organized, technically comfortable, and able to learn and support multiple business systems.