System Analyst

New Mexico Highlands University Portal; Las Vegas (NM); On-site; USD 45,000 - 56,000; Full time

Job summary

New Mexico Highlands University is seeking a Systems Analyst to support enterprise software applications and assist end users across the university.

The role involves defining user needs, developing complex reports, and performing administration of applications, upgrades, and security. Strong knowledge in PowerShell, PL/SQL, and SQL is required, with on-call availability for system upgrades and support.

Qualifications

• Bachelor’s degree in Information Technology and 5 years in enterprise applications support (or equivalent combination).
• Experience in enterprise applications administration and technical support.

Responsibilities

• Define needs and requirements with technology users; develop complex reports and online inquiries.
• Provide technical support through problem analysis, troubleshooting, and documentation.
• Perform applications management including upgrades, monitoring, security, and testing of functionality.
• May perform OS upgrades and configuration for Windows, Linux, and UNIX systems.
• Develop and maintain technical documentation, capacity reports, and ITSM records.

Skills

Communication

PowerShell

PL/SQL

SQL

Project management

Team player

Confidentiality

Analytical thinking

Education

Bachelor’s degree in Information Technology

Tools

Ellucian Banner System

Microsoft O365

Job description

Working under the direction of the Enterprise Applications Manager, the Systems Analyst

is responsible for supporting the University’s enterprise software applications and

providing support to end users who use these systems as described in the job duties and responsibilities as defined below.

Duties and Responsibilities

• Works with technology users to define needs and requirements, develops complex custom reports, online information inquires, using best practices and departmental standards.
• Provides technical support through applications problem analysis, trouble shooting, problem resolution and documentation.
• Performs applications management and administration including but not limited to applications upgrades, monitoring, system and process logs, maintains applications security and access, account creation, configuring and testing application functionality, technology evaluations.
• May perform operating systems upgrades, performance tuning and configuration for Microsoft Windows, Linux and UNIX operating systems.
• Develops and maintains technical documentation, system utilization and capacity reports, process flow charts and utilizes and maintains information in the Information Technology Service Management ( ITSM ) system.
• Provides communications and information sharing, through conducting and attends meetings, emails to the university’s technology community, scheduling and coordinating technology events.
• Develops and maintains training material and provides end user training.
• Must maintain technical relevance with current and state-of-the-art technology trends and practices through self-directed professional reading and presentations, developing and maintaining professional contacts, attending professional development courses and attending functional training of the University’s technology.
• Perform other related duties as assigned.

Education: Bachelor’s degree in Information Technology field and 1 year of experience or equivalent combination of education and experience totaling five (5) years in enterprise applications support. Directly related experience may be considered in lieu of Bachelor’s Degree.

Experience: One (1) year professional experience

• Enterprise applications administration and technical support
• Microsoft Windows or Linux Operating Systems

Preferred Qualifications

Application administration and support experience with

• Ellucian Banner System
• Microsoft O365 – Product Suite

Special Conditions for Eligibility

• Must be available on an on-call basis or to work non-standard business hours to upgrade, perform systems and or support enterprise applications and their users.
• Specialty licensure/certification may be required, as specified by the department.

Knowledge, Skills, and Abilities

• Excellent and effective communication skills both written and verbal/oral.
• Knowledge in the following programming languages; PowerShell, PL/ SQL , SQL ;
• Ability to work with people possessing differing levels of technical knowledge;
• Ability to manage and maintain multiple projects and be an effective team player;
• Ability to maintain confidentiality in regard to information processed, stored, or accessed by systems;
• Ability to interpret and evaluate client informational needs and to determine appropriate alternative solutions;
• Knowledge of computer systems analysis and design concepts, methods, procedures, and standards;
• Ability to plan, coordinate installation, test, manage, and modify complex systems and subsystems;
• Knowledge of available system software, computer equipment, and the regulations, structure, techniques, and management practices of one or more subject areas to design complex systems or subsystem.

Physical Demands

• Minimal physical requirements.
• Moderate physical effort. May require occasional lifting, handling, pushing, or moving objects up to 50 lbs.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

Pay Rate

Pay Rate Minimum Starting Pay 50,523.20 (Commensurate with experience)

Work Location/Campus Center

Work Location/Campus Center Las Vegas, NM Campus

EEO Statement

New Mexico Highlands University is an affirmative action, equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. We are committed to the University values of diversity, accessibility, excellence, and responsiveness.

For disabled access or services call 505-454-3242 or email [e-mail]

Visit the link below for more information regarding affirmative action and equal opportunity:
Equal Employment Opportunity is THE LAW

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