Infrastructure Support Specialist Lead

PeopleAdmin, Inc.

Las Vegas (NM)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

New Mexico Highlands University in Las Vegas, NM is seeking an experienced IT professional to provide integrated research and intermediate professional level support for networks, systems, storage and security. Under the Network Manager, you will install, configure, maintain, and support complex IT environments.

Responsibilities include consulting with departments, planning upgrades, training users on security and operating systems, maintaining inventories, and assisting in cloud and cyber

Qualifications

Bachelor's degree in a technology related field.
At least 2 years of progressively responsible experience directly related to the duties and responsibilities specified or an equivalent combination of education and experience are acceptable.

Responsibilities

Consult with users and departments to collect requirements for network, security, and system upgrades.
Coordinate installation/maintenance tasks for networks or systems on projects.
Provide training on operating systems, security and privacy, and other applications.
Maintain hardware/software inventories, licenses, and user access and security.
Assist in development, configuration, implementation, monitoring, maintenance and management of cloud systems.

Skills

Network management

Operating systems

Microsoft technologies

Education

Bachelor's degree in technology

Tools

VMware

Cisco certifications

Microsoft certifications

Job description

Please see Special Instructions for more details.

Position Information

Position

Full Time/Part Time

Full Time/Part Time Full Time

Job Type

Job Type Regular

Position Summary

Under general direction of the Network Manager, provides integrated research, intermediate professional level support in areas of moderately advanced complexity such as system and/or storage and/or network, hardware, system level tools and software initiatives, including, but not limited to installation, configuration, maintenance, and support of these systems and/or networks. Requires intermediate knowledge of systems, storage, security or network analysis. Provides technical or functional guidance to users/departments and IT staff in the planning and implementations of applications, systems or networks projects. May supervise or provide functional direction to assigned student employees.

Duties and Responsibilities

Uses discretionary judgement to consult with users and/or other university departments to collect information/gather requirements for existing or proposed network, security, computing devices, server systems, and upgrade planning;
Provides input regarding design and cost, coordinates tasks for the installation/maintenance of networks or systems for projects;
Participates in the development of and provides individual and/or group instruction and/or training on operating systems, security and privacy, and other applications; assists users in maximizing use of networks and computing systems;
Recommends solutions for network, hardware, software or system security projects in support of the departments strategic goals; uses judgment in selecting among authorized procedures or alternatives and seeks assistance when guidelines are inadequate;
Records and maintains hardware and software inventories, site and/or server licensing, and user access and security; researches and recommends hardware and software development, purchase, implementation;
Prepares detailed flow charts and diagrams outlining systems, applications, or network capabilities and processes; documents projects and may write user instructions and/or documentation;
Plans and implements in-depth cyber security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, and file system integrity, managing and implementing roles, and adding and deleting users according to business rules;
Troubleshoots and resolves technical issues of moderately advanced complexity;
Provides on-call support for network, hardware, software and/or system security services including user access and computer configuration;
Evaluates and tests new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines and best practices;
Assist in the development, configuration, implementation, monitoring, maintenance and management of cloud systems and underlying cloud platforms. Assist in setting up public or private cloud systems. Monitor and maintain balance cloud workloads managing them in automated fashion;
Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems;
May be responsible for administration and oversight of technology projects;
Ability to maintain emotional control under stress;
Performs miscellaneous job-related duties as assigned.

EDUCATION: Bachelor's degree in a technology related field.

EXPERIENCE : At least 2 years of progressively responsible experience directly related to the duties and responsibilities specified or an equivalent combination of education and experience are acceptable.

Preferred Qualifications

Demonstrated experience in Enterprise Microsoft Domain Network Management, Microsoft, and operating systems;
Must have demonstrated experience supporting complex networks, enterprise storage system and virtual server environment;
Experience monitoring and managing cloud environments used in the university's technology stack;
Ability to manage projects and prioritize work and meet deadlines, maintain knowledge of rapidly changing industry trends and standards, possess effective communication skills translating technical terminology in terms understandable by diverse user groups, and possess strong documentation skills and policy and procedure writing;
Strong analytical skills to perform complex research and analysis;
Demonstrated skills in the design, development, implementation and testing of complex integrated network, hardware, software and system security solutions to organizational requirements;
Problem analysis and resolution skills as applied to the installation, maintenance, modification and troubleshooting of network, hardware, software and system security services;
Certifications in Microsoft ( MCSA or MCSE ) and/or Cisco ( CCNP or CCNA ) or VMWare ( VCP or DCV ) certifications are preferred qualifications for this position;
Knowledge of relevant state-of-the-advanced technology, equipment, and/or systems;
Knowledge and understanding of university policy, federal and state regulations as they apply to security, privacy, intellectual property and information system management. Knowledge of systems integration and automation techniques and tools.

Special Conditions for Eligibility

Specialty licensure/certification may be required, as specified by the department;
Requires a valid NM driver's license to operate University vehicles;
Must be willing to work evenings, weekends and odd hours as required.

Knowledge, Skills, and Abilities

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents;
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community;
Ability to write speeches and articles for publication that conform to prescribed style and format;
Ability to effectively present information to top management and public;
Ability to communicate technical information to non-technical personnel.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions;
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus;

Frequent

Standing;
Walking;
Climbing;
Kneeling;
Lifting up to 50 pounds.
Work is performed in a typical interior/office work environment;
Work with frequent interruptions;
No or very limited exposure to physical risk;
Moderate physical effort. May require occasional lifting, handling, pushing, or moving objects up to 50 lbs.

Pay Rate

Pay Rate Salary Grade 16, Commensurate with experience

Work Location/Campus Center

Las Vegas, NM Campus

EEO Statement

New Mexico Highlands University is an affirmative action, equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. We are committed to the University values of diversity, accessibility, excellence, and responsiveness. For disabled access or services call 505-454-3242 or email hr@nmhu.edu
Visit the link below for more information regarding affirmative action and equal opportunity:
Equal Employment Opportunity is THE LAW

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents