System Analyst

MarketSource; Alpharetta (GA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

MarketSource is seeking a client support professional to assist management and departments in delivering solutions for client programs in a hybrid role based in Alpharetta, GA.

You will interface with prospective clients to translate requirements into actionable solutions, support sales strategies, and maintain high-quality customer service and project documentation to ensure timely delivery.

Qualifications

• Associate's degree in business, communications, computer science, MIS, or a related field required or equivalent work experience in lieu of degree
• Minimum three years progressively responsible experience in business providing technical client support required.
• Minimum one year business administration and/or project coordination preferred.
• In office workdays are required; there will be day(s) designated for working remotely based on schedule assigned.

Responsibilities

• Provide support to business development through enabling client requirements, implementing negotiation and sales strategies, and evaluating current program requirements
• Interface with prospective clients to evaluate and understand their program requirements from a functional perspective
• Enable client requirements and thoroughly understand application functionality for smooth transition of the application into the normal implementation process
• Provide support to Business Development in the development and implementation of specific sales and negotiation strategies to achieve new business as they pertain to requirements of MarketSource systems
• Assist in the design and specification for client applications by being the interface between the client and technical personnel
• Accompany sales staff on prospect site or field visits to assist in conducting presentations in areas of expertise, assisting to answer prospect's questions and perform pertinent demonstrations of systems or applications as needed
• Participate in the activities associated with a variety of departmental projects ensuring established timelines are met
• Prepare reports, material and documentation as requested
• Update project plan as necessaryProvide project lead with status reports detailing status and timelines
• Proactively oversee the activities involved in quality resolution of problems related to area of responsibility
• Respond with a sense of urgency to problems escalated to employee's level
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
• Place the highest priority on providing quality customer service by ensuring the unique needs of customers are met
• Ensure quality resolution and thorough and accurate documentation of customer issues
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Participate in creating, administering, and continuously updating procedures for resolution of all related issues
• Establish and maintain a professional relationship with internal/external customers, team members, and department contacts.

Skills

Microsoft Office

Education

Associate degree or equivalent

Job description

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Summary

Responsible for providing support services to clients, management, and departmental contacts; assist in identifying new business opportunities, product lines, and architect business solutions; assure functional and technical solutions are delivered to meet business and technical requirements

Essential Job Functions

• Provide support to business development through enabling client requirements, implementing negotiation and sales strategies, and evaluating current program requirements
• Interface with prospective clients to evaluate and understand their program requirements from a functional perspective
• Enable client requirements and thoroughly understand application functionality for smooth transition of the application into the normal implementation process
• Provide support to Business Development in the development and implementation of specific sales and negotiation strategies to achieve new business as they pertain to requirements of MarketSource systems
• Assist in the design and specification for client applications by being the interface between the client and technical personnel
• Accompany sales staff on prospect site or field visits to assist in conducting presentations in areas of expertise, assisting to answer prospect's questions and perform pertinent demonstrations of systems or applications as needed
• Participate in the activities associated with a variety of departmental projects ensuring established timelines are met
• Prepare reports, material and documentation as requested
• Update project plan as necessaryProvide project lead with status reports detailing status and timelines
• Proactively oversee the activities involved in quality resolution of problems related to area of responsibility
• Respond with a sense of urgency to problems escalated to employee's level
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
• Place the highest priority on providing quality customer service by ensuring the unique needs of customers are met
• Ensure quality resolution and thorough and accurate documentation of customer issues
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Participate in creating, administering, and continuously updating procedures for resolution of all related issues
• Establish and maintain a professional relationship with internal/external customers, team members, and department contacts.

Qualifications

Required Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office, SalesForce.com, internet research and web based presentation skills

Job Requirements

• Associate's degree in business, communications, computer science, MIS, or a related field required or equivalent work experience in lieu of degree
• Minimum three years progressively responsible experience in business providing technical client support required.
• Minimum one year business administration and/or project coordination preferred.
• In office workdays are required; there will be day(s) designated for working remotely based on schedule assigned.

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [e-mail].

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.