System Administrator: Secure, Scalable IT Backbone

LCTC System; Baton Rouge (LA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Retirement plan

Medical insurance options

Supplemental insurances (dental, life,

Vision insurance

Tax Saver Flexible Benefits Plan

Leave and holidays

Employee Assistance Program

Job summary

The System Administrator at LCTC System oversees provisioning, configuration, maintenance, security, and support of the Louisiana Community and Technical Colleges System technology infrastructure across servers, OS, and applications. You will work with IT staff to ensure reliable, secure services that support teaching, learning, and admin operations.

Responsibilities include monitoring, patching, backups, and incident response, plus research and implementation of best practices to improve

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field; or Associate’s degree plus two (2) years of relevant IT experience; or four (4) years of equivalent systems administration or infrastructure support experience.
• Experience administering Windows-based server environments (e.g., Active Directory, Microsoft 365), and related infrastructure technologies.
• Strong customer service orientation with the ability to effectively support users at all levels of the organization.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences.
• Preferred Experience with scripting and automation tools (e.g., PowerShell) to improve operational efficiency and system management.
• Preferred Certification: Systems Administration/System Engineer certification in Microsoft technologies (MCSE), CompTIA, VMware, Azure preferred.

Responsibilities

• Engineering of System Administrator-related solutions for various project and operational needs.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
• Develop and maintain installation and configuration procedures.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts by request.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Maintain system configurations, documentation, and operational procedures.
• Monitor system performance, availability, and capacity to ensure reliable operations.
• Perform system maintenance, patching, upgrades, and performance optimization.
• Maintain infrastructure security through vulnerability monitoring and timely remediation.
• Identify and implement process improvements to enhance system reliability, efficiency, and scalability.
• Provide timely response, troubleshooting, and resolution of end-user and system-related issues.
• Document support requests, resolutions, and activities within the ticketing system.
• Share technical knowledge, best practices, and user guidance to improve technology adoption and support efficiency.
• Deliver professional customer service through clear communication, expectation setting, and follow-through.
• Adhere to established service levels, operational procedures, and support standards.
• Identify and recommend process improvements to enhance service delivery and user experience.
• Participate in IT infrastructure and technology projects, providing systems administration expertise, technical research, and implementation support.
• Collaborate with project stakeholders to define technical requirements, identify action items, establish milestones, and ensure alignment with project timelines.
• Complete assigned project tasks, track progress, and provide regular status updates, including dependencies, and next steps.
• Identify, communicate, and mitigate project risks that may impact system availability, performance, security, or operations.

Skills

Customer service

Communication

Education

Bachelor's degree

Associate's degree + 2 years IT experience

4 years equivalent experience

Tools

PowerShell

MCSE

CompTIA

VMware

Azure

Job description

The System Administrator at LCTC System oversees provisioning, configuration, maintenance, security, and support of the Louisiana Community and Technical Colleges System technology infrastructure across servers, OS, and applications. You will work with IT staff to ensure reliable, secure services that support teaching, learning, and admin operations.

Responsibilities include monitoring, patching, backups, and incident response, plus research and implementation of best practices to improve