System Administrator (SA) Skill Level 2

Wyetech; Fort Meade (MD); On-site; USD 98,000 - 123,000; Full time

Benefits offered by this job

SEP IRA contributions

PTO up to 200 hours per year

Medical Plan Options

Vision and Dental

Life and AD&D

Short and Long-Term Disability

Employee Referral Bonus up to $10,000

Job summary

Wyetech, LLC seeks an experienced System Administrator Level 2 to support the implementation, troubleshooting, maintenance, and daily operation of IT systems within a Federal Government environment.

The role includes Tier 1 help desk and Tier 2 escalation support, UNIX and Windows administration, system monitoring, capacity planning, and performance optimization across client/server/storage/network devices and mobile platforms.

Qualifications

• Seven (7) years of experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional system administration experience may be substituted for a bachelor's degree.

Responsibilities

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution.
• Administer UNIX and Windows operating systems and maintain IT infrastructure.
• Monitor system performance and resolve operational issues.
• Communicate system status and incident resolutions to agency management and internal customers.
• Perform capacity analysis and planning for IT systems.

Skills

IT systems administration

System configuration

Help Desk support

Troubleshooting

User assistance

Client/Server environments

Storage devices

Networking

Mobile devices

System monitoring

Optimization

Capacity planning

Hardware troubleshooting

UNIX administration

Windows administration

OS installation

Network configuration

OS enhancements

Escalation communication

Escalated ticket analysis

Education

Bachelor's degree in a technical discipline

5 years of additional SA experience may substitute for a degree

Job description

System Administrator (SA) – Skill Level 2

Wyetech is seeking an experienced System Administrator (SA) Level 2 to support the implementation, troubleshooting, maintenance, and daily operation of Information Technology (IT) systems within a Federal Government environment. The selected candidate will manage IT infrastructure, provide Tier 1 Help Desk and Tier 2 escalation support, administer UNIX and Windows operating systems, and ensure the reliability, availability, and performance of mission-critical systems.

This position requires experience supporting client/server environments, storage systems, network devices, and associated IT infrastructure. The System Administrator will be responsible for diagnosing and resolving technical issues, monitoring system performance, optimizing resource utilization, and communicating system status and incident resolutions to agency management and internal customers.

Required Skills/Experience

• Experience implementing, troubleshooting, and maintaining IT systems.

• Experience managing the daily configuration and operation of IT systems.

• Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) support.

• Experience identifying, diagnosing, and resolving IT system problems.

• Experience assisting users with accessing and using IT systems.

• Experience supporting client/server systems, storage devices, network devices, and mobile devices.

• Experience monitoring IT systems and resolving operational issues.

• Experience optimizing system operations and resource utilization.

• Experience performing system capacity analysis and planning.

• Experience troubleshooting hardware and IT system problems.

• Experience configuring and managing UNIX and Windows operating systems.

• Experience installing and loading operating system software.

• Experience maintaining system integrity and configuring network components.

• Experience implementing operating system enhancements to improve reliability and performance.

• Experience escalating technical issues and communicating status to agency management and internal customers.

• Experience providing detailed analysis and feedback for escalated tickets.

Labor Category Description

The System Administrator provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Level 2 System Administrator Capabilities

The Level 2 System Administrator (SA) shall possess the following capabilities:

• Provides support for implementation, troubleshooting and maintenance of IT systems.

• Manages the daily activities of configuration and operation of IT systems.

• Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.

• Provides assistance to users in accessing and using IT systems.

• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

• Provides support for the escalation and communication of status to agency management and internal customers.

• Optimizes system operations and resource utilization, and performs system capacity analysis and planning.

• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

• Provides in-depth experience in troubleshooting IT systems.

• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

• Provides detailed analysis and feedback to agency management and internal customers for escalated tickets.

Qualifications

• Seven (7) years of experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required.

• Bachelor's degree in a technical discipline from an accredited college or university is required.

• Five (5) years of additional system administration experience may be substituted for a bachelor's degree.

Security Clearance and Additional Requirements

• Required Clearance: Active TS with Customer Appropriate Polygraph

• U.S. Citizenship required.

• Must maintain applicable security clearance and program access requirements throughout employment.

At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.

Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.

Additional benefits include:

Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.

Full-time employees have the option to participate in a variety of voluntary benefit plans including:

• A Choice of Medical Plan Options, some with Health Savings Account (HSA)

• Vision and Dental

• Life and AD&D Benefits

• Short and Long-Term Disability

• Hospital Indemnity, Accident, and Critical Illness Insurances

• Optional Identity Theft and Legal Protection Services

• Employee Referral Bonus Eligibility up to $10,000

• Mobility Among Wyetech-supported Contracts

• Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS

• Various team-building events throughout the year, such as monthly lunches, summer company picnic, and an annual holiday party.

• Employees receive two complimentary branded clothing orders annually.

Hourly Pay Range: $70.68–$89.33

Hourly pay rates listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; education; relevant prior work experience, knowledge, skills, and competencies; certifications; and geographic location. Hourly pay rates reflect the pre-benefit gross wage amounts.

Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Affirmative Action Statement:

Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.

Accommodations:

Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact Brittney Wood. at 844-WYETECH x727 or [e-mail]. We are happy to provide reasonable accommodations to ensure equal access to all candidates.