MMIS Systems Manager (Remote in US)

Gainwell Technologies; Town of Texas (WI); Remote; USD 87,000 - 120,000; Full time

Job summary

This innovative firm is looking for a highly skilled Systems Manager to lead a technical support team. In this role, you will oversee the seamless operation of MMIS solutions while enhancing customer satisfaction and operational efficiency. You will implement best practices in service delivery management, collaborate with cross-functional teams, and develop strategies to improve service quality. With a focus on career development and work flexibility, this position offers a chance to make a significant impact in the healthcare technology sector. Join a team that values diversity and is committed to making a difference in the community.

Benefits

Health benefits (medical, dental, vision)

401K company match

Flexible vacation policy

Company provided computer

Work flexibility

Qualifications

• 5+ years in healthcare technology industry with strong project management skills.
• Experience in ITIL4 and ITSM for effective service management.

Responsibilities

• Lead a technical support team to enhance service delivery and efficiency.
• Develop operational strategies and monitor performance metrics.

Skills

Analytical Skills

Problem-Solving Skills

Interpersonal Skills

Organizational Skills

Project Management

Education

Bachelor's degree in Information Systems

Equivalent experience in Engineering or Business Administration

Tools

ITIL4

ITSM

Job description

MMIS Systems Manager (Remote in US)

Date: Mar 12, 2025

Location: Any city, TX, US, 99999

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development.

Summary

We are seeking a highly skilled Systems Manager to oversee the technical operations and technical support team to ensure seamless operation of MMIS solution and delivery of technical services. This role combines leadership, project management, IT service management, and hands-on technical expertise to enhance customer satisfaction and operational efficiency.

Your role in our mission

• Lead the technical support team to deliver exceptional service.
• Serve as the primary point of contact for escalated technical issues and provide expert guidance.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
• Develop and implement operational strategies to improve service delivery and efficiency.
• Monitor performance metrics (KPIs) and service level agreements (SLAs) to prepare reports to analyze effectiveness of services delivery and customer satisfaction.
• Identify opportunities for process improvements and implement industry best practices in technical operations and service delivery management.
• Lead and support internal projects related to system upgrade, security audit, and compliance.
• Train and mentor team members to enhance their skills and performance.

What we're looking for

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience in information systems, engineering, or business administration.
• Knowledge of ITIL4 and experience of ITSM for Incident Management, Problem Management (RCA), and Service Request management.
• Services operations management, and project management.
• 5 years of experience working with the healthcare technology industry.

Other Qualifications

• Excellent analytical and problem-solving skills.
• Ability to work effectively in a matrix team environment.
• Good interpersonal skills to interact with customers and team members.
• Good organizational and project management skills.
• Willingness to travel.

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
  • Monday through Friday work schedule (40 hours per week).
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• Employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment.
• Company provided computer for work use.
• For all remote positions, employees' Broadband Internet connections should have a minimum speed of 24MBS download and 8 MBS upload.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• The deadline to submit applications for this posting is 3/31/2025.

The pay range for this position is $87,000-$120,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.