System Administrator Intermediate/IT Administrator II

Ideal Innovations Incorporated; Bridgeport (WV); On-site; USD 42,000 - 64,000; Full time

Job summary

Ideal Innovations, Inc. in Clarksburg, WV is seeking a Desktop Support Administrator to resolve end-user IT issues, manage desktops and software, and maintain security across Windows environments.

The role requires DoD compliance, 4+ years in IT support, and US citizenship with a Secret clearance. You will support MECM-based deployments, Active Directory, and Office productivity tools, handling tickets and coordinating with teams.

Qualifications

• Four years working in an IT or Service Desk environment (required).
• Must meet DoD 8140.03 compliance (e.g., Security+, Server+).
• Citizenship: US
• Ability to obtain and maintain an active DoD Secret clearance.

Responsibilities

• Install, configure, and upgrade desktop hardware, OS, and software.
• Diagnose and resolve end-user issues (software/hardware).
• Troubleshoot printing issues (drivers/queues).
• Reset or unlock user accounts and passwords.
• Set up new desktops, laptops, monitors, docking stations, and peripherals.
• Ensure antivirus/antimalware protection is up to date.
• Apply patches and updates to OS and applications.
• Install, configure, and troubleshoot standard business apps (Office, browsers, collaboration tools).
• Push software updates via MECM/PowerShell or other tools.
• License tracking and compliance.
• Respond to tickets, calls, chat, and walk-ins; escalate complex issues.

Skills

US Citizenship

DoD Secret clearance

IT support experience

Active Directory

MECM / SCCM

Communications skills

Time management

Security awareness

Education

Bachelor's Degree in Computer Science / related field

Microsoft Certified Modern Desktop Administrator Associate

Tools

MECM

Active Directory

Microsoft Office

Job description

Highlights:

• Our Team is very motivated for the success of the mission, also the contract is very flexible with hours.
• The Team is separated into 7 different tasks, and each task has its part in order to guarantee the success of the mission/warfighter.
• You'll have the opportunity to review the different technologies and understand our environment and the impact across the globe.
• Customer support is a huge factor for our Client and to understand the requests from around the world.
• You'll become well-versed in Windows Servers, Nutanix, ESXI, along with other technologies.

Typical Day:

Desktop support administrator is highly dynamic and centers around solving technical issues for end-users. A significant portion of the day is spent handling and prioritizing support requests, with the remaining time dedicated to projects, system maintenance, and documentation..

Tasks:

• Install, configure, and upgrade desktop hardware, operating systems, and software.
• Diagnose and resolve end-user issues (software errors, hardware failures, network problems).
• Troubleshoot printing issues (drivers, queues, printer connectivity).
• Reset or unlock user accounts and passwords.
• Set up new desktops, laptops, monitors, docking stations, and peripherals.
• Ensure systems have updated antivirus/antimalware protection.
• Apply patches and updates to operating systems and applications.
• Install, configure, and troubleshoot standard business applications (Office, browsers, collaboration tools).
• Push software updates via MECM, PowerShell or other management tools.
• License tracking and compliance.
• Respond to tickets, phone calls, chat requests, and walk-ups.
• Escalate complex issues to higher-level support or specialized teams.
• Document troubleshooting steps and resolutions in the ticketing system.

Requirements:

Education: Bachelor' s Degree in computer science, information science, engineering, business, or related scientific or technical discipline or equivalent in accordance with Education/Experience. (Desired not required)

Education Substitution: Two (2) years' experience may be substituted for an associate's degree.

Experience: Four (4) Years.

• Must be a US Citizen.
• Must be able to obtain and maintain an active DoD Secret Clearance.
• Must have at least four (4) years of relevant experience working in an IT or Service Desk environment.
• Must meet DoDM 8140.03 (formerly DoD 8570 IAT-II) compliance (e.g., CompTIA Security+ or CompTIA Server+).
• Experience providing IT support services and troubleshooting across mixed environments, servers, mobile devices, A/V equipment, and Active Directory.
• Extensive working knowledge of Operating System delivery methods (Microsoft Endpoint Configuration Manager (MECM), etc.) and troubleshooting command specific applications.
• Ability to work in a fast-paced and constantly evolving environment.

**** Certifications IAT Level II. (Security+ CE) ****

• Security clearance/IT access requirement - Secret/IT level - II.
• Investigation requirement - Tier 3 (T3) (equivalent or higher).
• Computing Environment (CE) Certifications to be determined by government upon final job assignment.
• Proficiency with Microsoft Office products.
• Experience creating and modifying documentation for technical processes and procedures.
• Able to multitask, prioritize, and manage time efficiently Accurate and precise attention to detail.
• Strong written and verbal communication skills.
• Excellent analytical, quantitative, and organizational skills.
• Good interpersonal skills and communication with all levels of management.

Desired Qualifications:

• Microsoft Certified Modern Desktop Administrator Associate, or equivalent.

Physical Requirements: Ability to lift and move desktop equipment.

Shift & Work Schedule:

• Shift work required.
• The Contract has the flexibility to allow employees to work either 8 hours for 5 days and/or 10 hours for 4 days, along with weekend and night coverage, at the Program Manager's discretion.
• Note differential is not provided.

Clearance: US Interim Secret/US Secret clearance required

Citizenship: Current US Citizenship required

Location: Clarksburg, WV

Ideal Innovations, Inc. is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

Ideal Innovations, Inc. is a VEVRAA Federal Contractor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Qualifications

Education

Bachelors of Computer Science (preferred)

Experience

4 years: working in an IT or Service Desk environment. (required)

Licenses & Certifications

Security + (required)